Customer Service Specialist - Toronto, Canada - EF Educational Tours

EF Educational Tours

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Role:
Traveller Support Specialist (Customer Service Rep)

Start Date:
September or October 2023

EF Division:
EF Educational Tours Canada

Experience Level:
Entry-Level

Office/Work Location:
Toronto, ON
- Yorkville _(this is not a remote role, but we do support a hybrid work environment that allows for 3 days in-office and 2 days WFH)_

EF Educational Tours helps teachers change their students' lives through educational travel. And frankly, EF does student travel better than anyone else. EF itineraries are more than just places to go and things to see.

Experiential learning has been at the heart of our programs since the company started, which allows us to spark connections and inspire curiosity, confidence, and self-awareness in teachers and students from across Canada.

Our mission is to open the world through education - by helping people see new places, experience new cultures, and learn new things about the world and about themselves.

When you work in traveller (customer) support at EF, you play a vital role in fulfilling our company mission: _Opening the World Through Education_.

You change lives and help make the world a better place, every day.

We give every traveller support specialist here a magic combination of guidance and autonomy to help them thrive and grow our business.

Whether this is your first step in your career, or you are making a career shift, the Traveller Support Specialist position is a fantastic opportunity to start/continue your customer support career and can lead to a long-lasting career path at EF.

We've seen people grow their career into management and learning and development positions, as well as use their skills and passions to transition into sales, marketing, operations, finance, technology and other departments within EF

The Role

We'll be counting on you to:

Work with sales and operations teams to anticipate and resolve problems on behalf of customers
Recognize great customer service and strive to provide it each day
Manage and complete multiple highpriority responsibilities on a daily basis
Be willing to enthusiastically take on new projects at any time
Collaborate within regional teams to perform daytoday account maintenance to ensure a beautiful customer experience

Who You Are
People from all different backgrounds have thrived in this role.

What they have in common is that they are:

Always going above and beyond it is the only way to do things
Are an exceptionally good communicator: clear, persuasive, motivating, and trustworthy
Have excellent time management, attention to detail, and multitasking skills
Have a positive attitude and are a team player
Don't subscribe to the phrase, "That's not my job."
Are a lifelong learner who believes in the power of experiential education
Are currently authorized to work in Canada

_ The Perks:
_
As if changing teachers' and students' lives and making the world a better place isn't enough, we also offer the opportunity to:

Make an impact. **Come to work and help change the world every single day, bringing our mission of _Opening the World Through Education_ to life.

-
Travel. Expand your worldview with paid international business travel. The more you develop, the more passport stamps you'll collect.
-
Live well. **Benefits include a base salary, three weeks paid vacation time to start (and four weeks starting in year two), and a company matching RSP plan.
-
Stay healthy. **We're proud to offer a market-leading health and dental benefits plan, $500 yearly fitness reimbursement, and various fitness classes and activities.
-
Be engaged. **We work in an open environment without a cubicle in sight. You'll also enjoy comprehensive professional development and a yearly stipend for continued education.
-
Have fun. **Connect with colleagues at company parties or over beer at the beer fridge. Also can't forget about the free coffee and snacks*
About EF Education First & Educational Tours
At EF we believe that the world is better when people try to understand one another.

Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.

Our culturally immersive education programs turn dreams into international opportunities.

EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience and everything else that makes you unique.