Contractor Manager - Cambridge, Canada - Reliance Home Comfort

Reliance Home Comfort

Verified Company

Cambridge, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Freelance

Description

Find Your Limitless with Reliance

By joining Reliance as a Contractor Manager you'll become an important team member and will be provided with the tools you need to succeed.

We have ambitious growth plans and are looking for Team Members who want to grow with us.

At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways.

If you're ready to find your limitless - join us

The Opportunity
Lead and develop a high-performance team consisting of Contractor Partners.

Reliance is known for having the best trained technical experts in the business and your primary goal is to unleash the potential of each of your Contractors to overachieve in their objectives every day.

" Working above the Line"

The Contractor Manager is accountable for planning, managing and continually improving to ensure that the Customer Experience, Growth, Productivity and Financial Objectives are driven to a standard of excellence for field operations through regular coaching and collaboration with Contractor Partners.

What will you do?

Learn and grow as an important part of a team that cares about Reliance and its customers.
Collaborate with the Operations Managers within your division to plan, budget and deliver on operational objectives
Instill a culture and understanding of the imperativeness of Health & Safety in the region, ensuring adherence to H&S practices and policies
Be a champion for Customer Experience ensuring that the contractors follow the standard operational processes to drive customer experience improvement
Responsible for monitoring, measuring, and implementing best practice initiatives to ensure that Productivity improvements are realized across all metrics with the contractor workforce
Lead and support the development of a mentality for the contractors that drives Growth through Service and improves on technical lead and conversion rates
Instill contractor controls and practices in Inventory management to optimize product/part availability while understanding usage of each item
Optimize Workforce Planning/call allocation for contractors to maximize Customer Experience while maintaining budgeted costs
Align the above objectives to ensure achievement of the planned Margins for the various businesses and the overall region
Manage the region's online reputation by ensuring completion of customer reviews and response to customer issues and concerns
Set and monitor manager performance objectives, goals, and criteria; evaluate performance through quarterly performance reviews identifying opportunities for growth and development
Perform regular reviews of cost, quality, safety, customer experience, growth, and productivity metrics, setting plans and executing these effectively to drive optimal performance of the operations team and 3rd party partners through goal setting, observation, coaching and reviews
Build a strong operations team by continual improvement in hiring, onboarding, training, and development of talent
Research and implement company and industry best practices to drive performance improvements
Work with Marketing and Sales on the introduction and operationalization of new products and services

What do we offer?

A comprehensive benefits package and group savings plan
Ability to win a President's Award along with a fully inclusive trip for two
Ongoing leadership, training, and support
Crossfunctional career opportunities
Relocation opportunities
Constant internal promotional opportunities
Individualized career progression plans
And awardwinning and one of Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

A growth mindset: above all else, we're looking for people who are dependable, ambitious and want to grow with Reliance
Possess a business degree or equivalent work experience
Achieved 35 years of successful operational leadership experience against formalized corporate objectives
Understanding and experience with HVAC, Plumbing and Electrical preferred
Knowledge of Provincial Regulatory codes & regulations preferred.
Demonstrated ability to extract the full potential of technical professionals through development and leadership
Ability to retain and attract top talent Contractor Partners
Strong competitive awareness with the ability to coach accordingly
Introduce new initiatives to maintain further growth
Create alignment between corporate goals and contractor objectives
Heightened sense of selfawareness and emotional intelligence
Demonstrate a strong verbal and written communication skillset
Ability to Multitask and balance multiple activities in a fastpaced environment

Key Responsibilities

Collaborate with all local Manager(s) to plan, budget, and deliver on Profit & Loss targets
Drive excellence through our 3rd party partners by finding, selec