Customer Service Learning Specialist - Dorval, Canada - Air Canada

Air Canada

Verified Company

Dorval, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who will use excellent communication, organizational, leadership skills to plan and deliver quality training programs.

In this role, the Learning Specialist will conduct training, coaching and facilitation for front line employees and managers in the Corporate Customer Service Training Branch.

Deliver regulatory, recurrent, and soft skills training to ensure appropriate levels of compliance and customer service levels are met and maintained.

The position does require traveling.

Responsibilities:

Provide classroom and instruction/ facilitation related to Customer Service, Regulatory, soft skill, and customer service excellence, as required.
Provide coaching and operational support to front line employees as required.
Evaluate/coach trainee performance and provide timely feedback/coaching to participants.
Prepare reports on training activities as required
Support schedule training activities, training events and other training related activities.
Complete existing training/communications material such as pre and post training documentation.
Liaise with Training Delivery Managers and other members of the Customer Service Training team.
Provide operational support to the Customer Service Training, CS Safety, Airport branch (Safety / Regulatory Compliance) as required.
Assist in maintaining training records.
Participate in meetings, workshops, etc., as required.
Follow any Training Initiatives as outlined by the Customer Service Training Delivery Manager or Corporate Customer Service Training.

Qualifications

High School degree
Must be a selfstarter with excellent time management skills
High regard for safety
Excellent written and verbal communication skills
Strong interpersonal skills
Proficient in Airport Process for Customer Service
Must have excellent attendance, punctuality, and performance records.
Proficient in MS Windows, Word, Excel, Power Point, Teams, and SharePoint.
Must be able to travel extensively, often for long periods.
Excellent facilitation and instructing skills.
Highly flexible and adaptable
Ability to meet deadlines, work under pressure and prioritize multiple projects
Strong leadership and conflict resolution skills
Motivated and enthusiastic team player
Ability to work independently with mínimal supervision
Bilingualism (English/French)

Conditions of Employment:

Linguistic Requirements

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.