Service and Operations Planning Manager - Edmonton, Canada - Finning Canada

Finning Canada

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:

Reporting to the Director, Strategy Execution, this position is responsible for developing meaningful and actionable insights related to the optimization of the service operations network.

With accountability for service capacity and capability planning, the incumbent will develop and maintain detailed maintenance strategies to ensure the organization's strategy positioning for future demand.

This position will be responsible for creating plans related to hard assets (both capital and otherwise), soft assets (digital technology) and human capital (workforce) to ensure that work allocation can be directed to the facility best enabled to support repair processes safely and profitably.

Leveraging inputs from the Aftermarket and Equipment sales team, this position will work closely with global and local leadership as well as our partners at Caterpillar to help define, shape and analyze FINCA's network strategy to meet projected growth targets and achieve agility within our operating model.

Using data insights and technology they will optimize our cost to serve and transform FINCA from a reactive to a predictive service model that connects capability, capacity and asset utilization to enable an effortless and world class customer experience.

Job Description:

Major Job Functions:

Manage capacity and capability program inclusive of constraint identification, constraint action planning, demand monitoring and communication (30%)
Establish capability and capacity insights for the dealership that will govern and enable work distribution through a centralized control tower. (20%)
Develop and sustain a robust multi year dealer service labor strategy in collaboration with stakeholders across the enterprise. This strategy will serve to match growth and market share targets with the required human capital (quantity, location, skill distribution) to deliver on the plan. (20%)
Establish and implement demand monitoring and response planning (15%)
Lead the lifecycle of supporting technologies (identification, development, implementation and ongoing business support) that will contribute to the improvement of our service organizations performance by leveraging Caterpillar proprietary solutions, as well as Finning custom solutions. The focus will be on improving efficiencies and reducing our cost to serve across the organization. (15%)

Competencies:

Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions.
Decision Quality: Good decisions are based upon a mixture of analysis, wisdom, experience, and judgement. Making quality decisions while working in an environment where ambiguity and uncertainty are the norm.
Cultivates Innovation: Paying attention to what customers want and need new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still.
Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for Finning.
Develops Talent: Developing the team to meet both their career goals and Finning's goals. Creating pools of people ready and willing to take on new challenges and step up when needed.
Situational Adaptability: Paying attention to circumstance and adjusting accordingly. Being able to recognize the need to be flexible and act different because no two situations are exactly alike. The outcome will be ease of transaction and effectiveness of interaction.
Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations headon to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.

Specific Skills

Determined, energetic, engaging and confident leader and developer of people talent
Proven track record of strategy creation to execution to deliver positive outcomes
Commercially and financially savvy with strong results orientation
Positive customercentric approach to problem solving, ensuring solution are always formulated
Collaboration, communication and influence. Highly collaborative yet persistent with the ability to develop positive rapport with stakeholders and influence at all levels and stages in the value chain.
Listens effectively, speaks and writes in a clear and concise manner
Critical thinking to anticipate, identify and respond to market trends with creativity and innovation
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