IT Support Technician - Vancouver, Canada - Thinkingbox

Thinkingbox

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are
Hi We're Thinkingbox, a global creative collective shaping the future of brands through craft and curiosity.

Our team brings together unique perspectives in design, technology, and strategy that push the boundaries for our clients to create work that is innovative.

We are a curious bunch that loves to think big, continuously learn, and create.

We love our culture and the natural collaboration that happens in and around our five offices, from dog parties to happy hour Fridays, we maintain a vibrant work environment.

However, for one month a year we encourage our people to explore the world.

Try working from another office or even the beaches of Bali and expand your worldview, then bring that experience back to the team.

The Opportunity
Thinkingbox is on the lookout for an intermediate level IT Technician to join our award winning team in Vancouver We're looking for an experienced IT Technician that can provide top-notch support from our Vancouver office Working closely with our IT Manager, you will be responsible for providing technical support on both hardware and software requests, liaise with various departments for internal requests and provide remote support to other Thinkingbox offices if required

What You'll Be Doing:

Provide technical support for both hardware and software requests
Respond to internal requests, managing impact and priorities
Basic laptop support (troubleshoot/repair/replace)
Perform server upgrades / support
Administer and maintain computer networks
Implement and migrate servers and network infrastructures
Document all interventions and updates of information in our systems
Maintain an accurate inventory of all IT equipment and assets
Take charge of various ad hoc IT projects
Provide remote support to other Thinkingbox offices if required
Other duties may be assigned

What You'll Bring:

3+ years experience in a similar position
Experience in technical support of Mac environments
Strong knowledge of G-Suite
Experience with ticketing systems and remote support
Experience with inventory systems and technical documentation
Excellent interpersonal and communication skills
Strong sense of organization and priorities
Highest concern for the quality of customer service
Eye for design in physical office space

Equal Opportunity
Here at Thinkingbox, we are committed to building an environment where our employees continuously feel included, valued and heard.

Diversity is our creative strength and it's a combination of our unique experiences and perspectives that make for some of the best problem-solving.

The result? Creativity, growth and innovation.

We strongly encourage all applicants, regardless of race, ethnicity, religion, sex, national origin, sexual orientation, age, disability, or gender identity to apply.

**To Apply