Project Manager, Implementations - Vancouver, Canada - QHR Technologies Inc

QHR Technologies Inc

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Position Summary:

The Implementation Project Manager is responsible for managing multiple implementation projects, including large enterprise engagements. The primary accountability of this role is to ensure client satisfaction via the highquality deployment of the Accuro EMR software into a variety of healthcare practices.

Competencies Critical for Success:

-
Problem Solver

Natural energy and passion for recommendations with a demonstrated ability to distil complex issues to their essence and articulate a compelling case in resolving process issues that impact our customers.

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Solution-O
riented Thinker

Ability to understand and work within organizational parameters but be able to think creatively and "outside the box" in finding opportunities to resolve internal process related issues.

-
Results-O
riented:

Communicates clearly, drives accountability for results and demonstrates behavior that is consistent with organizational values.

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Strong Interpersonal Skills

A highly collaborative leader who can quickly establish credibility at all levels of the organization, demonstrating a high level of intellect, polish, maturity, confidence, and humility along with strong communication

Primary Responsibilities:

Internal and external stakeholder engagement
Day to day management of project activities and tasks
Issue escalation and resolution
Project reporting both external to the client and internal to QHR
Responsible for ensuring that the client expectations are met with a high degree of quality.
Excellent inter and intra departmental communication, including Data Solutions, Client Services, Product, and Finance
Prepare written reports and other Project Management artifacts
Coordination of Implementation resources on multiple projects
Implement internal standards and processes that are geared to ensuring highquality implementation delivery and achieving high levels of client satisfaction.

Additional

Duties and E

xpectations:

Promote QHR's "Blue Culture" framework to foster a collaborative, positive and efficient workplace,
Contribute to the organization's positive image both internally and externally,
Perform other duties consistent with the position, as reasonably directed by your manager.

Qualifications, Education and Experience Requirements:

PMP certification or willing to achieve PMP within 12 months of hire date
Excellent verbal and written communications; including group facilitation skills
Excellent customer relationship management skills including the ability to effectively manage complex issues and escalations
Ability to manage projects both at the strategic level and the daytoday detail level
Facilitation, training, sales, and operational management experience
Demonstrated success in exceeding client expectations
Ability to maintain confidentiality of sensitive client information

Compensation and Logistics:

Base salary, variable bonus established at the corporate level, competitive benefits package
Fulltime, permanent
No travel required

QHR is a dynamic, high-growth Canadian technology company and division of Loblaw Companies Limited. Our mission is to unite Canadian Healthcare, connecting Providers and their Patients to information and each other.