Application Support Analyst - Montréal, Canada - Talan

Talan

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Talan is an international group (10 countries, 6,000 employees) of
Professional Services and IT Consulting, committed for 20 years to
Innovation and
Digital Transformation of its clients.

Talan Canada (founded in 1997) has
more than 110 consultants who work in an agile and pragmatic way with large companies (Finance, Insurance, Telecommunications, Services, Distribution, Public Sector) by combining consulting services / technological expertise / capacity to deliver and deploy projects. The group is also experiencing a
strong dynamic in North America with nearly 600 employees, following in particular the recent merger with several Montreal companies (Projexia, Insum, Createch).

We do
everything possible to ensure that our
employees can
grow and
develop at Talan.

As a result, we have received the "
Great Place to Work Canada" certification, which rewards companies that are good places to work.

Talan Canada is growing and looking to strengthen its teams with Application Support Analysts for the Montréal office, able to work with clients in several industries.

_ Hybrid working schedule._

Job Description:

Tasks

Act as a point of contact (Level 2 and up) for end users regarding issues and upgrade requests.
Manage alerts for resolution and escalate issues
Diagnose and resolve technical issues in conjunction with the infrastructure and development teams
Prioritize and manage multiple issues at once
Identify, propose and implement improvements to allow for a more efficient use of resources

You will work in various technical environments:

SQL and databases (Oracle, Microsoft SQL Server, Sybase)
Development language: Java, C#/.Net, C++, Python, Shell/Bash
Windows/Unix environments
On-Premises and Cloud architectures (Amazon AWS, Microsoft Azure, Google GCP), WebServices and API integration (REST)
Agile development methodologies and tools (Jira, Confluence, Service Now, Github / Gitlab)
ITIL processes.

Qualifications:

A minimum of 2 years' experience in Application Support
Curious, good analytical, synthesis and organizational skills
Advanced technical skills on SQL and Unix in particular
Excellent oral communication and adaptation skills
Advanced level of English required

Joining Talan also means:

Joining a group where
Innovation is at the heart of our development, thanks in particular to our investments and
partnerships around the most impactful technologies for our customers such as Big
Data, the Internet of Things, Blockchain and Artificial Intelligence, Cloud solutions.
To join
dynamic teams, where the
role of the employee is at the center of attention, with the will to create spaces allowing each one to blossom, whether it is in his professional career or through social and environmental commitments.
Have the opportunity to access the group's various knowledge
communities, share expertise, contribute to development, and innovate, all with a strong
team spirit and entrepreneurship
Benefit from
competitive advantages on the market

**Talan is a great playground, it's up to you