Field Service Technician - Hamilton, Canada - Canon Canada

Canon Canada

Verified Company

Hamilton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader.

Canon's corporate philosophy is Kyosei:
all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter.

Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We've adopted to the new world of work by introducing multiple workstyles to compliment our philosophy of belonging. We have high expectations of ourselves - and of you. We expect you to contribute from Day 1.

We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon's story.

We offer
comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.

Join our team and reap the rewards as we take Canon to the next level

Field Service Technician - Trainee (Hamilton)

Do you like working with your hands?
Are you mechanically inclined?
Can you troubleshoot hardware?
Do you have some exposure to troubleshooting software?

Based out of our Toronto office, you will be servicing accounts across GTA, including Brampton area.

Our Service Technicians provide superior customer service to Canon clients, repairing and maintaining high-end black and white and colour printing equipment in an assigned territory.

Key Responsibilities:

Follow contact protocol when discussing servicerelated matters with Dispatch and FSM:
Product information
Customer concerns
Parts problems
Adhere to customer requirements in providing quality products and service
Respond to customer calls in a prompt and efficient manner
Accomplish assigned service calls thoroughly within an average time per call as defined by management
Perform equipment repairs and conduct preventative maintenance using the most costefficient methods
Complete standard network installations of equipment
Fill out performance reports on unusual equipment problems
Submit all service reports in a timely fashion
Maintain parts inventory, and order parts as necessary

To Succeed, You Will Have:

Completed postsecondary education (specialty in technical or technological electronics and/or business equipment)
Computer knowledge (working knowledge of Microsoft Windows, Microsoft Office Suite)
Demonstrated knowledge of and aptitude for electromechanics
Proven knowledge of colour theory
Good interpersonal and communication skills, with the ability to deal with people in all levels of the organization and its customers in a diplomatic and professional manner
Able to install and setup delivered equipment
Strong organizational skills, with the ability to organize a territory effectively to minimize travel time and to maximize on number of clients to service
Must possess a valid driver's license, a safe driving record, and a dependable vehicle

Why Join?

REMOTE WORK

This position offers a Virtual work schedule. You will be
100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)

BENEFITS

Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Vacation, Paid Personal Time and Sick days
Matching RRSP contribution & Profit-Sharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships and more

EMPLOYEE PERKS

Employee referral program
Inspire Program, online peertopeer recognition for redeemable points on hundreds of products
Community involvement
Employee Appreciation Events

COVID-19 SAFETY PRECAUTIONS

Canon is committed to the health and safety of our employees, customers and communities.
An important part of our workplace safety program includes our COVID19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination. Canon will provide reasonable accommodation if you cannot be vaccinated due to grounds protected by human rights legislation in your province of employment.

Join our team and reap the rewards as we take Canon to the next level

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are