Order Processing - Markham, Canada - Pacific Smoke International Inc

Pacific Smoke International Inc

Verified Company

Markham, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Pacific Smoke International is Canada's leading distributor of electronic vaporizers and manufacturer of nationally recognized best-selling brands. Our goal is to empower people nationwide to quit smoking and make the switch to a safer alternative to combustible cigarettes. We are a young, thriving company, located in Markham and we are seeking a passionate Order Processing & Invoicing Supervisor to join our dynamic PSI team. Take part in joining an exciting career in a booming industry

Reporting to the Finance Manager, the Order Processing & Invoicing Supervisor will be accountable for overseeing a young and enthusiastic team to ensure processing of customer's orders, payments, and inquiries is completed in accordance with our service-level agreement while providing excellent customer service to our valued customers.

Company Values:

We are seeking to attract staff who share and demonstrate our values, which focus on eliminating combustible cigarettes from the world by empowering people to quit smoking and switch to safer alternative that improves their lifestyle choices

Our core values are
:
Judgement, Curiosity, Agility, Results, Accountability, Teamwork

Responsibilities:

Responsible for leading and supervising the order processing & invoicing team to process customer's order, payment, and inquiries in accordance with company standard operating procedures.
Collaborate with sales, clientservices, and distribution department to process and fulfill orders in accordance with our servicelevel agreement.
Delegate tasks and duties within the team.
Resolving customer's order issues.
Managing the team's work schedule.
Managing multiple point of sales platforms.
Develop and maintain standard operating procedures and user training manual to increase efficiency and customer satisfaction.
Assist in identifying performance and training related issues and opportunities using performance measurement tools. Providing continuous individual and team training.
Perform all reasonable work activities as assigned by manager.

Qualifications:

2 to 3 years' experience in an order processing or clientservice related role.
1 year experience in a supervisory role
Experience in a wholesale / distribution organization is preferred.
Diploma or bachelor's degree in business, accounting, finance, or related discipline.
Experience using an enterprise resource planning software. NetSuite skills is preferred.
Proficiency with advanced skills in Microsoft office suite tools.

What will make you successful?

Work Remotely
Hybrid (4 days remote & 1 day onsite)

Rewards:

Ongoing learning and development opportunities

Competitive Total Compensation Package (Base salary and year-end performance bonus)

Group Benefits Program starting from day 1 of joining

Three weeks of Vacation from first year

Awards for top performers and employee tenure
We're always looking for truly motivated and talented people