Member Service Representative - Calgary, Canada - Servus Credit Union
Description
We are looking fora Member Service Representative at our Mount Royal - Calgary 17th Avenue location.
Application deadline:
posting closes Sunday April 16th/midnight.
Hours:
Full Time, Permanent hours per week (Monday to Saturday location)
Salary: 39,126 to 48,907 per annum (based on experience)
Reporting to the Community Assistant Manager Member Services, you play a vital role as the face of our Credit Union.
As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.
More specifically, the scope of your responsibilities will include, but are not limited to:- Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
- With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
- Understanding member needs and identifying opportunities to promote Credit Union products and services referring them to appropriate team members and external partners as required
- Achieving or exceeding assigned sales and referral goals
- Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
- Contributing positively to branch morale and a cohesive work environment
Requirements:
To qualify, you must have
customer service experience, proven sales experience, cash-handling experience, and a high school diploma.
Although not required, the following are valuable assets:
- Previous experience working with a Financial Institution
- Postsecondary education in Finance (or related studies)
Benefits
Working for Servus has outstanding benefits. We offer our employees flexible and practical benefits in addition to competitive salaries and career-building opportunities.
Some of our benefits include:
- Immediate financial benefits
- Group RSP programs available after 3 months
- 6% vacation rate
- Flexible group benefit plan
- Flexible health and/or wellness spending account
- Employee/family assistance program
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