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- Develop early intervention strategies and return to work (RTW) plans for disability claims to provide positive support to leaders and employees.
- Provide information and referrals, when appropriate and necessary, to employees regarding services, programs, and resources to support their health and well-being.
- Engage and provide insight regarding the interpretation of legislation, policies, procedures, and day-to-day contract and vendor management to help resolve issues that may arise for employees.
- Make consultation referrals for complex cases, while maintaining the employee case to ensure consistency, continuity, and optimize the overall employee experience.
- Collaborate with colleagues in Leader Support, Governance, Labour Relations, Business Advisory Services, Environmental & Safety Management, unions, and others to determine strategies and tactics that best support the positive outcomes for the employee and client.
- Initiate contact with employees in operation-specific areas as part of an early intervention and prevention strategy; promote available benefit and wellness programs and help with service accessibility.
- Monitor and evaluate plans and strategies, making changes as required, based on connections with employees, medical updates, operational business needs, and legislative and/or contractual issues.
- Assess and monitor accommodation positions and jobs demand analyses relative to employee functional abilities to facilitate return to work.
- Manage caseloads of files including opening files within data base management system, updating key communications within that system, and filing appropriately in terms of status.
Qualifications - A completed 1 year certificate in Disability Management, Human Services, Vocational Rehabilitation, or closely related health discipline and at least 3 years of experience in the management of caseloads for ability management purposes.
- Experience coordinating employee accommodations and/or return to work efforts as well as collaborating with interested parties (for example: leaders, healthcare providers, labour relations) involved in the return of an employee back to work is essential.
- A strong working knowledge of, and the ability to communication effectively the applicable legislation, union/association agreements, disability management principles, concepts, theories, and best practices.
- A valid Class 5 Driver's Licence (or provincial equivalent) and use of a personal vehicle for business use.
- Preference will be given to applicants who possess experience in a large/multi-union environment, accreditation with the National Institute of Disability Management and Research (NIDMAR), and/or a designation such as a Chartered Professional in Human Resources (CPHR).
- Strong customer service and communication skills, with the ability to display a high level of respect, empathy, and confidentiality when dealing with sensitive and personal information.
- Demonstrated ability to build and maintain productive and collaborative working relationships, and effectively work through conflict and emotionally driven situations as part of a multi-disciplinary team.
- Demonstrated critical thinking skills with sound judgment and decision-making abilities.
Pre-employment Requirements - Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Position Type: 1 Temporary (up to 18 months)
Compensation: Pay Grade 9 $37.79 – 50.55 per hour
Hours of work: Standard 35 hour work week
Audience: Internal/External
Business Unit: Human Resources
Location: 800 Macleod Trail SE
Days of Work: This position works a 5 day work week with 1 day off in a 3 week cycle.
Apply By: May 2, 2024
Job ID #: 309466
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