Quality Analyst - Toronto, Canada - Zurich Canada

Zurich Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

Zurich Insurance is a global insurance company with a specialty in life insurance, general insurance and travel insurance.

This role will sit in one of Zurich's subsidiary companies, World Travel Protection, which focuses on providing travel risk management and emergency assistance support.

World Travel Protection (WTP) is a leading travel assistance and Travel Risk Management (TRM), company.

WTP provides robust response solutions to logístical, security and medical emergencies for travellers based on its global reach and through its worldwide provider network.

Through this network, WTP is able to effectively resolve incidents inherent to international traveling.

Prevention is also at the forefront of WTP through a wide range of risks mitigation and security assistance solutions available to its clients to ensure that their resources are best utilised to anticipate crisis from occurring.

Grow your Quality Assurance career
Join a team that really cares about our customers
Enjoy a culture focused on results, allowing flexibility on when and where you work

World Travel Protection provides global travellers with specialist emergency assistance services when something goes wrong in their travels.

We operate 24 hours a day, seven days a week from our operation centres in Australia, Canada, the United Kingdom, and Malaysia, responding to the cries for help we receive from travellers across the globe.

Owned by Zurich, but with separately managed business entities, we can truly offer you a world of possibilities within assistance and insurance.

Get ready to do your best work and then some.

The World Travel Protection Quality Analyst plays a vital role in the delivery and evaluation quality activities moderate supervision, conducts research and analytical work to support strategic, business/operational planning, monitoring and reporting; provides technical expertise for specific business unites; conducts cost/benefit analysis.

A bit about the job:

You will assess and evaluate business processes in order to identify opportunities for improvement, provide feedback to the definition and development of process management standards, policies and processes.
You will provide support to operational teams on a daily basis, by being focal point of contact, to ensure that there is no misalignment between policy and practice.
You will ensure operational compliance with process strategies and architectures, in order to support business standardization and improvement.

A bit about you:

Required:

Bachelors Degree and 4 or more years of experience in the Operations area

High School Diploma or Equivalent and 6 or more years of experience in the Operations area

Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Operations area

Preferred

Strong quality and compliance experience
High proficiency with Microsoft Word and Excel
Show high levels of professionalism and confidentiality at all times

Excellent stakeholder management skills and the ability to effectively communicate feedback
Analytical and critical thinking skills
Excellent verbal and written communication skills
Proactive and detail oriented, with good follow-up skills
Understanding of basic business metrics
Solid understanding of qualitative and quantitative Quality measures
Problem solving to contribute to the development of meaningful strategies to improve quality

Why pick us?

There's no one size fits all option when it comes to flexibility. It looks to us the same as it does to you so let us know how we can accommodate you.
You'll be part of a global team of trainers with the capacity to contribute to ongoing growth and development of the business.
We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner
We'll provide you with supportive management who have your back and want you to succeed
We'll support you to grow with unlimited learning opportunities

We respect who you are and thoroughly embrace diversity, so whatever walk of life you wander, you do you and come as you are we've got you

A future with Zurich

Now is the time to move forward and make a difference.

At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together.

As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience.

We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals.

Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environmen