ERP Client Support Services Consultant - Montréal, Canada - Thinkmax

Thinkmax

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Opportunity Details:

Full Time
ERP Client Support Services Consultant - Finance modules

Montreal

Where people and technology come together to solve concrete problematics. At Thinkmax, we work in collaboration to make a difference. If you're looking up to strengthen your skills and help companies accelerate their digital transformation, we invite you to join the team

Your challenge is to:

Provide level 2 support experience of D365/AX2012 ERP platform for our existing customer base;
Analyze and propose solutions to clients based on best practices;
Understand client's change requests and estimate required efforts.
Troubleshoot and solve finance related issues on any given module;
Create functional design documents, draft/complete scripts/tests to validate that the solution reflects client expectations with transparency. Work with vertical partner solutions;
Work in collaboration with internal and external technical departments for code change, coordination of code promotions, environment data copies, upgrades, updates of D365/AX;
Manage case requests to product group/engineering group of Microsoft;
Work with vertical partner solutions;
Maintain excellent customer relations, with the team and across teams.

What you bring to the team:

Bachelor's degree in business administration, finance, accounting, or a related discipline;
Minimum of 35 years of experience as a functional consultant, support consultant or as a Super User for the D365/AX ERP software solution;
Understanding of finance and operation business processes;
Strong organizational and troubleshooting skills;
Ability to manage pressure and priorities;
Proactivity and capacity to complete necessary research to manage cases outside his field of knowledge;
Excellent communication skills, both written and verbal, in English and French.

What we offer: