Assistant Vp - Toronto, Canada - Software International

Software International

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada. Our client is global IT Services company and is seeking to add a Assistant VP to their Service Delivery team to help drive delivery, operations and improvement for core IT infrastructure teams.

Role:
AVP - Service Delivery and Operations

Location:
Greater Toronto Area

Type:
Hybrid (2/3 days in office)

Salary:
$180,000 - $220,000/year + bonus + benefits + vacation + RRSP matching + opportunity for growth within company

Start Date:

ASAP

Full Time Permanent

Job Summary:

Our client is seeking to add a Assistant VP to help manage and grow the Service Delivery and Operations teams that work with their large, global, end clients.

We are seeking a highly motivated and experienced AVPr of Service Delivery to join our Operations team The scope of the AVP, Service Delivery includes all customer and merchant assisted servicing, fraud operations, vendor supported servicing and workforce management.

On a day to day basis, the AVP Service Delivery must ensure service level adherence across all communication channels, geographies, languages, and products; including the development of people, managing their performance and ensuring that the conditions for success are in place.

This also includes delivering the right outcome for our customers & merchants, upholding the Affirm brand, providing a positive employee experience and maximizing revenue while managing costs.

Reporting to the Vice President, System Delivery & Operations, the role will be responsible for facilitating and supporting the short and long term strategies for the Service Delivery and Operations teams, driving a roadmap of initiatives aligned to company goals and objectives and setting the strategy and course for the future growth and development of the team.

What you'll do

Lead, influence, and own Service Delivery and Operations strategy, outcomes, and execution for the team.
Establish and reinforce an analytical and data driven culture both within the team and across the company in partnership with Product, Analytics, Engineering and the broader business.
Drive business growth by enabling tools and services that allow for more effective and efficient servicing of consumers and merchants.
Partner closely with the Product, Engineering, and Analytics leaders and teams to create and align a Operations and Servicing strategy that supports our users, merchants, and company needs
Use strong presentation and communication skills to report findings and recommendations to Leadership and business leadership teams
Develop a highperforming team by defining talent needs, building a diverse team and retaining top talent by creating an environment where the team is empowered and trusted to make decisions, encouraged to try new things and supported in working together to solve problems
Identify and implement strategic changes in the team to generate efficiencies and drive better customer & merchant experiences while ensuring the teams adhere to regulatory and compliance requirements

What we look for

10+ years in Service Delivery or Operations leadership, preferably at B2B centric professional IT services companies
Experience working with end clients across various industries such as finance, retail, telecom, logistics and others
Thrives in a facedpaced environment with constant change and a rapidly growing team; is able to make measured, objective, datadriven decisions
Experience attracting, leading, and inspiring highly talented, diverse early and late career professionals across geographically distributed teams
Proven experience of financial acumen related to servicing and operations cost and impact
Experience in highgrowth, technology driven companies, with financial services or regulated industries preferred.
You're an advocate for the consumer and merchants across multiple dimensions, using multiple perspectives to guide effective communication with crossfunctional stakeholders and executives

Screening questions:

Required qualifications: