Process Initiative Lead - Toronto, Canada - Canada Life Assurance Company

Canada Life Assurance Company
Canada Life Assurance Company
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Job Description:

The Individual Customer, Operational Excellence Team is looking for a Process Initiative Lead.


Reporting to the Manager Operational Excellence, The Process Initiative Leader is responsible for operations transformation and continuous improvement aligned to the Insurance areas.


The Process Initiative Leader will lead process reengineering projects, contribute to digital and operations transformation initiatives, assess continuous improvement opportunities and work closely with the business leaders to develop and execute a portfolio of operational excellence initiatives.


What you will do

  • Lead strategic process and data analysis of advanced concepts to recommend datadriven process redesigns
  • Drive design and execution of process reengineering projects
  • Gather quantitative and qualitative data through conducting focus groups, internal surveys, interviews, job shadows and time studies, etc. virtually and/or inperson.
  • Analyzing findings including large and complex data sets and reports
  • Implement continuous improvements framework in collaboration with the business
  • Maintain and sustain existing process design, workflow data, and reporting
  • Key contributor to digital lab and other business cases
  • Provide analysis and reconciliation support through savings realization period
  • Build and maintain capacity models capable of assessing process impacts
  • Core outcomes to include: enhanced customer experience, quality improvements, and cost reductions in line with strategic plans

What you will bring

  • Excellent interpersonal skills in order to effectively gather process requirements, obtain approvals, build relationships and provide sufficient influence to achieve success
  • Creative problem solver that can break down complex problems into meaningful parts in order to identify and solve for improvement areas
  • Ability to analyze complex data to determine appropriate course of action towards the objectives
  • Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment
  • Ability to work with a high degree of detail and accuracy in a fastpaced environment
  • Strong time management skills with the ability to prioritize competing projects

Qualifications:


  • University Degree in business administration, engineering, computer science, social sciences, etc. or equivalent experience or qualifications
  • 2+ years experience leading and delivering operational process improvements or initiatives
  • Professional certification(s) related to process design and improvement (Lean Six Sigma; Lean Analysis; Business Analysis or Project Management)
  • Financial services/insurance business knowledge is an asset
  • Excellent communication skills with experience creating and leading presentations to senior leadership
  • Skilled at building strong, collaborative relationships at all levels of an organization
  • Ability to communicate effectively, coach and support project teams
  • High proficiency with (8/10) Excel, PowerPoint; Visio or any other process mapping tools, Familiarity (3/10) with PowerBI; Tableau; SQL; Azure Databricks; Minitab; ARENA; SIMUL8 are the asset

_Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg._
**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed.

You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.


We are one of Canada's top 100 employers

  • Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
  • We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
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