Technical Call Centre Agent - Edmonton, Canada - Tera-Byte Dot Com Inc.
2 weeks ago
Description
Tera-Byte is looking to fill one permanent full-time position in it's networkoperations centre. We are a full service network consulting and hosting
provider, supporting wireless ISPs across Alberta, and our own in-house web
- hosting services. We are responsible for monitoring and supporting wireless
and fibre based networks with customer support available 24/7 to end users.
We have been in business for over 20 years and pride ourselves on customer
service.
Tera-Byte offers:
- Relaxed work environment, with possibility of fully remote work for night shifts
- Opportunities to work with new technologies and systems
Job Duties
- Answering phones for support of residential and business internet customers
including:
- Technical support
- Billing support
- Signup and ordering of new services
- Troubleshooting and diagnosing connection issues of customer services
- Troubleshooting and diagnosing network issues of wireless and fibre networks
- Clearly Document account changes and diagnostic steps taken
Required Skills:
- Windows 10/1
- Basic Linux and FreeBSD
- Basic IP networking
- Able to work 12 hour shift
- Able to lift 40Lbs (Racking hardware, servers, etc)
- Basic computer hardware understanding (replacing components, building new systems, etc)
- Excellent written and verbal English communication
Additional Skills:
- Web development and troubleshooting skills such as PHP,HTML, JavaScript,
- Networking Skills, including L2/L
- Knowledge of Ubiquiti, Cambium and Mikrotik hardware an asset
- Knowledge of VMware or other Virtualization platforms
Schedule:
- 12 hour shifts
- 2 days on, 2 days off, 3 day weekends alternating
Work Location:
Downtown Edmonton or hybrid remote depending on shift organization
Job Types:
Full-time, Permanent
Salary:
From $45,000.00 per year
Benefits:
- Casual dress
Flexible Language Requirement:
- French not required
Schedule:
- 12 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you know how to assemble a PC from components?
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
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