Branch Manager I - Rosetown, Canada - TD Bank

TD Bank
TD Bank
Verified Company
Rosetown, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Work Location:

Rosetown, Saskatchewan, Canada


Hours:

22.5


Line of Business:

Personal & Commercial Banking


Pay Details:


KEY ACCOUNTABILITIES

CUSTOMER
-
Lead, coach, and proactively model exceptional service at every customer interaction in the lobby, on the frontline, and in the service and advice offices:


  • Responsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are met:
-
Support and coach advisory colleagues on effective customer complaint resolution:


  • Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that service and advice offices meet internal/external policies and/or regulatory requirements:
-
Supports the execution of the branch LEI plan/objectives; assists with the execution of the branch advice plan/objectives:


  • Lead and coach advisory team on advice giving strategies and overall product and services acumen:
-
Lead and coach on advice delivery to improve the customer experience and overall profitability of the Bank:


  • Ensure a coordinated and consistent banking presence in the market approach across One TD partners:
-
Work collaboratively with TD Partners to ensure all Branch Banking customers are serviced in the channel best suited to their needs:

  • **Ownership/oversight of complex daily branch administrative duties, especially as it relates to investments and unsecured credit compliance

SHAREHOLDER
-
Manage the advice team promoting a positive customer and colleague experience:


  • Lead and develop a team of advice colleagues; provide coaching on delivering effective customer service, product, advice conversations and/or advice-giving service; and support service and advice strategies and tactics to improve the overall customer experience:
-
Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participate in the negotiation and resolution where necessary; empower advice team to take ownership and assist frontline team, as necessary:


  • Contribute to the execution and achievement of the team and the branch's customer experience targets by coaching / modeling appropriate attributes and behaviors:
- **Ensure the customer area is professional and inviting in appearance, particularly as it relates to the service offices and advisory spaces

EMPLOYEE / TEAM
-
Lead and support a high performing team; provide on-going feedback and performance reviews, coach and develop colleagues and ensure performance management activities are undertaken and completed for all colleagues:


  • Contribute to the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner:
-
Ensure colleagues are in compliance with all TDBFG policies, procedures and guidelines of conduct (regarding customer interactions, products and services, etc.)
:

-
Manage colleagues in compliance of all policies, procedures and guidelines:


  • Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes:
-
Participate in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives:


  • Promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives:
- **Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH
-
Manage a small team of service and advice professionals:


  • Leads team in completing day-to-day processes / transactions /service and advice activities, involving multiple steps, systems, and jurisdictions:
-
Requires advanced skills and expertise in a range of products and services, processes, procedures and systems, where transactions could be characterized by moderate risk:


  • Requires intermediate level of process management knowledge and a solid understanding of the business and operational function areas supported:
-
Closely monitors workflows, prioritizing tasks and delegating duties and responsibilities; work focus time horizon is generally short to medium term:


  • Plans, organizes and coordinates the activities for own area and resolves operational issues:
- **Manages team requiring workforce to decision on acceptable level of risk
- low to moderate risk potential (loss/reputational)**:


  • Decision making authority and ambiguity of issues managed generally limited to moderately complex, non-standard issues or exceptions:
-
Effectively handles day-to-day issues, determining the most appropriate course of action for resolution:

  • **Generally repo
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