Cbm-healthcare Building Manager - North Bay, Canada - BGIS

BGIS

Verified Company

North Bay, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

**Who We Are

SUMMARY

For the assigned account, the CBM-HealthCare Building Manager is accountable for operations management and meeting service delivery obligations, meeting all internal and external requirements, achieving budget and client satisfaction.

In addition, this role is also responsible for contributing to strategic and account management plans and objectives and people leadership.

Key Duties & Responsibilities

Account Management

Continuously engages clients in discussions to understand and anticipate needs, identify and recommend additional services
Provides input and contributes to the development and execution of strategic account expansion plans
Recommends additional pullthrough services
Participates in and contributes to quarterly business reviews
Contributes to contract renewal and business development activities
Contributes to account governance

Client Relationship Management

Accountable for achieving client satisfaction objectives for the assigned account
Accountable for developing and maintaining effective relationships with clients, managing client expectations
Position level of client representatives with whom this position typically interacts with include those at the senior management level
Acts as the focal point of escalation for issues pertaining to facilities within assigned account

Profitability

Achieves profitability targets for the assigned account
Participates in, provides recommendations, and contributes to continuous improvement projects to achieve efficiency gains and cost savings

Budget Development & Management

Accountable for meeting budget for assigned account
Develops and manages the execution of budget for portfolios within assigned account

Portfolio Management

Accountable for operations management for the portfolio of facilities within the assigned account
Leads the operations and maintenance activities of a portfolio of facilities along with the execution of the portfolio's programs
Oversees the completion and submission of capital plans
Creates and implements short to midterm plans for the assigned account
Provides input into strategic plans
Collaborates with relevant stakeholders to optimize facilities within assigned account and continuously create value for the client.

Service Delivery Management

Accountable for meeting all service obligations for the assigned account
Oversees the delivery of all service obligations
Accountable for meeting established metrics/key performance indicators. Leads the operations team in the development and implementation of action plans to remediate gaps, where applicable, to ensure objectives are met.
Accountable for ensuring compliance to all legislated, corporate and industryrelated requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Accountable for safeguarding the client against emergencies and risks by ensuring emergency preparedness, risk management, disaster recovery and business continuity plans are developed and that relevant stakeholders are trained to ensure proper execution

Health, Safety, Environment & Security

Accountable for meeting all internal and external health, safety, environment and securityrelated requirements
Accountable for the safe delivery of all work performed

Regulatory Compliance

Accountable for ensuring all regulatory compliance requirements have been met and all related documentations are created and maintained

Project Management

Accountable for ontime, onbudget and quality delivery of facility management projects for the assigned account
Collaborates with clients and internal stakeholders to identify project opportunities and priorities, develop and implement projects
Oversees the development and execution of project plans for portfolios within assigned account

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.

Continuous Improvement

Collaborates with stakeholders and contributes to efficiency gains through activities including but not limited to identifying and implementing best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging selfperform wherever possible. Implements related enhancements for the assigned region(s)

People Leadership

Accountable for employeeoriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
Other duties as assigned.

KNOWLEDGE & SKILLS