Collector - Windsor, ON, Canada - Tepperman's

Description

YOU WILL NEVER GET BORED AT TEPPERMAN'S

We are a dynamic, high-energy retailer that is currently in its 3rd generation of family ownership. We sell furniture, mattresses, appliances, electronics, and home accents to a diverse customer base in Southwestern Ontario. It is a unique and highly personal business - family-owned and not part of a nationwide chain.

We encourage long term staff relationships by providing fulfilling opportunities in a casual, balanced and respectful work environment.

Why Choose Us?

We believe in creating lasting relationships with our employees, built on our core values of Trust, Respect, Family, Teamwork, Passion and Innovation . And our employees would agree, having selected us as a Great Place to Work through the annual survey measuring Employee attitudes at Tepperman's.

Here's a look at what makes us A Great Place to Work :

90% Agreed "This is a physically safe place to work"

88% Agreed "People here are treated fairly regardless of their gender."

92% Agreed "People here are treated fairly regardless of their sexual orientation".

84% Agreed "I feel good about the way Tepperman's contributes to environmental sustainability."

81% Agreed "My manager is approachable, easy to talk with."

And You? You are a detail-oriented and computer savvy individual with a passion for great customer service. You're looking for a team environment with other dedicated and talented individuals, and a career where you can grow and contribute to our overall success. You've been searching for a place to apply yourself, where the culture and the company embrace technological change and continuous learning.

Join Our Team Today

Why work at Teppermans?

• Attractive benefits package
• Generous employee pricing and discounts
• Paid vacation, holidays, and more

OUR CULTURE

Tepperman's is a business built on the same foundation as a strong family - loyalty, respect, accountability, and integrity . We work hard to build a brand people can trust and rely on for all of their home furnishing needs.

We draw from nearly 100 years of our rich heritage, to create new ways to meet the ever-changing needs of our employees and customers.

YOU WILL NEVER GET BORED AT TEPPERMAN'S

We are a dynamic, high-energy retailer that is currently in its 3rd generation of family ownership. We sell furniture, mattresses, appliances, electronics, and home accents to a diverse customer base in Southwestern Ontario. It is a unique and highly personal business - family-owned and not part of a nationwide chain.

We encourage long-term staff relationships by providing fulfilling opportunities in a casual, balanced and respectful work environment.

We are a trusted community partner and a recognized leader in environmental sustainability. And you? You are a detailed individual with a passion for exceptional customer service. You need to be able to succeed in a fast-paced work environment and manage changing priorities.

WHY WORK AT TEPPERMANS?

• Attractive benefits package

• Professional development opportunities

• Generous employee pricing and discounts

• Paid vacation, holidays, and more

• Company-matched pension plan

• Referral incentive program

• Company-wide rewards and recognition program

• Annual incentives

OUR CULTURE

Tepperman's is a business built on the same foundation as a strong family - loyalty, respect, accountability, and integrity. We work hard to build a brand people can trust and rely on for all of their home furnishing needs.

We draw from nearly 100 years of our rich heritage, to create new ways to meet the ever-changing needs of our employees and customers.

WHAT ARE THE ROLES AND RESPONSIBILITIES OF THE POSITION?

• Excellent oral and written communication skills with strong attention to detail

• 1-3 years of customer service experience (preferably in a call centre environment)

• Proven negotiation skills to effectively solve problems while demonstrating empathy

• Ability to de-escalate situations

• Above average computer literacy including MS office programs

• Ability to multi-task and adapt to change in a fast-paced environment

• Ability to work independently with great organizational and time management skills

• Adaptable to learn new things, shift priorities and maintain composure while meeting tight deadlines

• Flexible availability to cover day, evening and weekend shifts as required

WHAT KIND OF KEY SKILLS AND QUALIFICATIONS ARE WE LOOKING FOR?

• Use various modes of communication to contact customers to arrange payments

• Secure promise to pay, follow up for payment receipt

• Process credit card payments

• Accurately document customer files and ensure appropriate action was taken

• Manage account disputes

• Use creativity and investigative techniques to locate or obtain additional information

• Negotiate settlements within the assigned authorization level

• Other loss mitigation and recovery activities as assigned

Feel free to visit our website at to learn more

Feel free to visit our website at to learn more

We are an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please advise us, if you require an accommodation, and we will work with you to meet your needs.