Order Management Administrator - Winnipeg, Canada - Tilray

Tilray
Tilray
Verified Company
Winnipeg, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Order Management Administrator

(Hybrid)

Meet Manitoba Harvest

  • Manitoba Harvest is a wholly owned subsidiary of Tilray, Inc
(NASDAQ | TSX:

TLRY), and is the world's largest hemp foods company and offers a portfolio of hemp foods and wellness products to consumers across North America.

Our mission is to inspire a better way, a better life & a better world - and it's up to us to sow these seeds of change.

Our mission is to transform consumer health through the power of hemp foods.
_About Tilray_

  • Tilray_ is a leading global cannabislifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better one person at a time by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray's mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through highquality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray's unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hempbased foods, and alcoholic beverages.
  • Looking to develop your career at the forefront of a rapidly expanding industry?_

Summary:


Location:
Winnipeg / Ste.

Agathe / Hybrid Eligible
KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:


  • Providing dedicated support to larger, complex or key customer accounts
  • Provide work direction to ensure Day to day work assignments to ensure tasks are completed
  • First point of contact for if there issues or concerns that need support or to be escalated
  • Familiar with all customers and processes within the Department, and provide backup as required
  • Monitor order status, and advise other teams of sales order changes, unusual orders, or larger volume orders to ensure efficient processing.
  • Daily monitor all orders that have shipped and save POD confirmation of deliveries.
  • Work with third party warehouses to ensure smooth day to day operations and inform others or action and items needing attention
  • Process, monitor, and close shipments via EDI
  • Keeping sales team informed of all activity pertaining to client accounts
  • Supporting the sales team through data entry and data validation
  • Maintain external customer and product portals
  • Answering inbound phone calls, responding to customer inquiries, or redirecting phone calls to other team members
  • Generate and analyse reports for order inventories and shipping to assist with critical decision making.
  • EDI SME including set up, testing and troubleshooting
  • Assist Finance Department in providing PO backups in a timely manner, researching account discrepancies, creating Return Material Authorizations (RMA's) and investigating claims
  • Liaise with other departments to streamline processes and provide necessary order data to support business decisions
  • New Customer Set and change lead including Customer Agreement routing/legal review.
  • Attend New Product Development meetings and ensure that information is shared with department as needed.
  • Train new employees on functional responsibilities
  • Create and maintain departmental SOP's as required
  • Present ideas and recommendations to streamline processes and improve day to day operations based on customer interactions
  • Assist Manager and provide input into employee Performance evaluations
  • Create and maintain departmental SOP's
  • Active member of internal teams
  • Other duties as assigned by the organization

COMPETENCIES:


  • Accountability
  • Adaptability
  • Communication
  • Analytical Thinking
  • Initiative
  • Teamwork
  • Interpersonal Skills
  • Flexible
  • Timemanagement
  • Detailoriented
  • Organization

Qualifications and Education Requirements:


  • 4 years' experience in an Order Management roles
  • Excellent working knowledge of EDI systems
  • Proficient with Microsoft Word, Excel, and Outlook
  • Ability Building and maintain strong customer relationships
  • Strong comprehension and use of English language speak, read, and write; bilingualism (both in English & French) is considered as an asset
  • Ability to travel between the Winnipeg and Ste Agathe facilities when needed

Working Conditions:


  • Able to sit for long periods of time
  • Manual dexterity required to use computer and peripherals
  • Interacts with team members and management

Designate:


  • Manager, Customer Service

Confidentiality:


  • Responsible to preserve and safeguard all confidential information that comes to their knowledge in the course of employment with Fresh Hemp Foods Ltd.
  • Responsible to observe and comply with the policies of the Company and applicable legal requirements with respect to confidential inform
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