Guest Services-schools Check In - North Vancouver, Canada - Mt Seymour Resorts

Mt Seymour Resorts
Mt Seymour Resorts
Verified Company
North Vancouver, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Title:
Guest Services - School Programs


Reports to:
Schools and Groups Manager


Department:
Sales & Marketing


Date:
August 2023


Summary of Responsibilities:


Reporting to the Schools and Groups Manager, the individual in the Guest Services - School Programs role is responsible for preparing schools for lessons at the front desk of Rentals.

When lesson check-in is complete, they help their Schools & Groups colleagues to complete various administrative tasks in the office.


Responsibilities:


  • Keep Mt Seymour's core purpose, ambition and values in mind: We exist to create wow experiences
  • Assist schools during their visit: Greet organizers, record important information, provide program materials, answer questions and address concerns.
  • Work closely with Snow School's Schools Lessons Supervisor to provide exceptional customer service.
  • Open communication with Snow School, Rentals, Guest Services and other departments.
  • Assist the Schools & Groups team: Prepare program materials, update the calendar. Other related duties as needed.
  • Compliance with all Mt Seymour policies and procedures as set out in the Employee Handbook.

Requirements:


  • Excited about winter sports and outdoor activities
  • Previous customer service experience
  • A positive cando attitude
  • Punctual, with exceptional time management skills
  • Exceptional oral communication
  • Excellent interpersonal and administrative skills
  • Enjoy working in an active environment
  • Knowledge of the winter recreation industry an asset

Terms of Employment:

Seasonal position from early January until mid-March. Weekdays. Full-time. 40 hours per week.

  • All employees receive an unrestricted complimentary staff season pass, including free use of the staff shuttle and many more perks Mt Seymour is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • North Vancouver, BC V7G 1L3: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Shift availability:

  • Night Shift (preferred)

Work Location:
In person
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