Sales Advisor - Burlington, Canada - Cogeco Connexion Inc
Description
Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections.Each employee is a part of what makes us unique on the market:
agile and dedicated.
Time Type:
Regular
Job Description:
:
maximize all sales opportunities and ensure an optimal level of quality customer service. The expectation of this position is that the Sales
Advisor is highly driven and consistently working to achieve and exceed targets. This person thrives in a competitive environment and is
determined to be a top performer, who is comfortable taking on challenges, is resilient and can overcome rejection in pursuing sales
opportunities.
KEY RESPONSIBILITIES- Completes outbound calls to sales leads with a goal of acquiring new sales, cross-selling/upselling existing customers
- and proactively following up with prospects.
- Responsible for the daily management and accuracy of
- departmental quality, sales targets and KPIs i.e. Booked Target,
- RPC, PSU close rate etc.
- Promotes and upsells products and services with each
- handles competitive issues with an approach that will incite
- customers to choose Cogeco as their exclusive service
- provider.
- Maximizes leads provided through various channels (MDU,
achieve sales results and assigned targets.- Responsible for the seamless handoff off sales leads to support
teams and partners in situations that require F2F interaction for
closing.- Drive individual sales opportunities from qualification to closed
won stage utilizing available tools to track upgrades, cross-sells
and new customer acquisition.- Makes all required efforts to retain customers that express their
intent to cancel their subscription or downgrade their services.- Responsible for accurate data input using prescribed
change requests.- Assists with other departmental requests as required and
performs special projects as assigned.- To support Cogeco's ultimate goal of providing excellent service
to current and potential customers. The incumbent must be
constantly attentive and responsive to both external and
internal customers' needs and assist in the resolution of any
issues or concerns in a timely and professional manner while
ensuring that the solution meets the customer's needs.- As part of their work, employees must take all necessary
measures to ensure their own health and safety, and that of
their co-workers and the public in general. They must use
available personal protective equipment at all times, and
comply with all Health & Safety instructions, guidelines, policies
and procedures issued by the Company.
ESSENTIAL QUALIFICATIONS
ACADEMIC TRAINING
- College Diploma or combination of equivalent education
WORK EXPERIENCE
- 3 years previous experience in a sales focused contact
- Proven customer service skills, superior first call resolution
- Performance at a high standard and consistently meets all
SPECIFIC COMPETENCIES
- Strong communication skills (written and verbal).
- Strong ability to quickly grab customer attention and
- Demonstrated interpersonal skills with a winning customer
communication etiquette.
- Ability to analyze and interrupt data within spreadsheets.
- Detail oriented with the ability to analyze and troubleshoot
- Self motivated with the ability to take initiative and resolve
- Open to change with a learning attitude towards work and
- Prior inbound sales experience is required.
- Outbound telemarketing experience or any direct sales
- Must have previous experience working PCs and
Google products.
- Experience with Salesforce and other lead management
- General understanding of broadband, telecom, cable and
At Cogeco, diversity is an essential asset to our organization's
performance. We are committed to providing equal opportunities to
all qualified individuals, regardless of cultural and individual
differences. We strive to build teams which reflect the diverse
profiles and backgrounds of both the customers and communities we
serve, firmly believing that this distinguishes Cogeco from
competitors and contributes to our
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