Housekeeping Supervisor - Toronto, Canada - Embassy Suites by Hilton Toronto Airport

Embassy Suites by Hilton Toronto Airport

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Easton's Group of Hotels

Looking for a career change? Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level.

With 22 hotels owned and managed by Easton's Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization.

As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton's is your career partner of choice.

Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I).

Our company is challenging the way we work, think, and develop an inclusive workplace.

Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About the Hotel

Embassy Suites by Hilton Toronto Airport is a 255-room full-service hotel, owned and operated by Easton's Group of Hotels. Located near to the Toronto Pearson airport, it features a restaurant and bar with over 1000 square feet of banquet space.

Benefits

Health, Vision, and Dental Coverage
Wellness Days
Employee Social Events
Career Development
Worldwide Hotel Discounts at
Hilton Hotels.

Embassy Suites by Hilton Toronto Airport is looking for someone to join our team as a Housekeeping Supervsior

What will you be doing?

Assist with scheduling and room assignments to ensure proper coverage.
Monitor performance and recommend disciplinary action per company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment to effectively carry out their duties.
Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
Ensures the completion of the Housekeeper's Report and communicates clean and available rooms to the Guest Services Department.
Inspect storage rooms and rooms attendant carts for neatness, cleanliness, adequate supplies, and good repair.
Respond to guest complaints, and special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Control expenses and minimize waste within all areas of housekeeping.
Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc.
Promote teamwork and quality service through daily communication and coordination with other departments.
Ma guest rooms to ensure guest satisfaction.
Report, turn in, and/or log all lost and found items according to established procedures.
May regularly assist with deep cleaning projects.
Refer to the attached additional job responsibilities and Health & Safety duties and responsibilities.
May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning
Assist with other duties as assigned.

What are the requirements
for this role?

Minimum: High School Diploma or equivalent. Some college is an asset.
12 years of housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.

-
OTHER:

Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
Basic mathematical skills are used occasionally.
May be required to work nights, weekends, and/or holidays.

PHYSICAL DEMANDS:

This job requires the ability to perform the following:
Carrying, pushing, or pulling, lifting items weighing up to 50 pounds.
Remain stationary for extended periods.
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility.
Frequently bending, stooping, and kneeling.

HEALTH AND SAFETY

Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
Report all injuries or illnesses to a supervisor or manager immediately.
Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to t