Customer Service Care Co-ordinator - Courtice, Canada - East Penn Canada

East Penn Canada
East Penn Canada
Verified Company
Courtice, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
At
East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities.

We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.

Join our dedicated team of leading experts in the battery industry.


We are dedicated to recognizing our employees by offering:

  • Profit Sharing & Deferred Profit Sharing (retirement) program
  • Excellent company paid benefit program
  • Learning & development opportunities, including tuition reimbursement
  • Opportunities for advancement


The
Customer Care Service Coordinator is responsible for delivering on the East Penn Canada Customer Service values supporting our customers nationally.

The Customer Care Service Coordinator is responsible for contributing to the growth of a profitable service business by identifying and communicating areas of development and appropriate customer solutions.


Duties & Responsibilities:


  • Ensure all requests / orders are accurately entered into main database in a timely manner
  • Escalate customer issues
  • Manage, coordinate & administer technician inventory needs based on assigned workflows
  • Process all documentation related to completed service activities
  • Create & generate service & parts related
  • Monitor/ Manage open order reports to ensure appropriate follow up & escalations
  • Responsible for the coordination of the Service Technician team
  • Supporting billing and customer support

Experience, Skills & Competencies:


  • Must be
    Bilingual in
    French/English:
  • High school diploma
  • Battery industry experience an asset
  • Additional sales, customer service & technical training an asset
  • Strong computer skills: MS Word, Excel, PowerPoint
  • Flexible work style: able to adjust to multiple demands& a changing & fastpaced environment

Other Considerations

  • Background checks including criminal checks and employment references will be requested.


East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.


Job Types:
Full-time, Permanent


Benefits:


  • Dental care
  • Employee assistance program
  • Extended health care
  • Onsite parking
  • Paid time off
  • Profit sharing
  • Tuition reimbursement
  • Vision care

Schedule:

  • Monday to Friday

Application question(s):

  • Can you reliably commute to and from our Courtice, Ontario location?
  • What are your salary expectations?
  • Are you bilingual in French/English?

Work Location:
In person
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