12633 - Liaison Support Worker - Vancouver, Canada - S.U.C.C.E.S.S.

S.U.C.C.E.S.S.

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks.

Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division:
Integrated Services for Newcomers (ISN)

Program:
Welcome Home Pilot Project

Number of Positions: 2

Job Summary:

The Liaison Support worker provides support to vulnerable families through connecting participants to resources in securing permanent housing. This position also builds and enhances the clients' capacity to settle in Canada through delivering the onsite program.

Reports To:
Director of Integrated Services for Newcomers

Key Duties and Responsibilities:

Identifies the needs of program participants through connecting and fostering positive relationships
Organizes and coordinates programs/services which meets the needs of the participants
Monitors and reports on the effectiveness of programs and services offered
Promotes activities and services offered
Resolves and mediates conflicts between program participants
Liaises with external resources and connects participants with appropriate service providers
Recruits, trains, coordinates, and supervises volunteers that support the program activities
Responds to participant enquiries, complaints and emergencies
Acts as a representative for the organization with internal and external groups
Coordinates participant selection and waitlist process
Supports the program with recruiting and interviewing of prospective participants, showing program space, and explaining the rules and regulations of the program
Prepares program agreements and other related documents
Collaborates with building maintenance contractor to ensure facilities are properly maintained
Performs administration processes for participants to utilize program space
Manages, handles, and stores participant files
Collects program fees and follows proper financial procedures for documenting and processing payments
Performs other related duties as assigned by the Director of Integrated Services for Newcomers

Education, Training and Experience:

Post Secondary education in Social Services, Social Work, and/or Social Sciences
Experience working with vulnerable populations and diverse clientele including but not limited to: immigrants, refugees, clients who have experienced trauma, clients with mental health issues, and members of the LGBTQ+ community
Experience in customer relations
Experience in networking and collaborating with community service providers
Experience in volunteer management
Knowledge of community services and resources

Job Skills and Abilities:

Excellent written and oral communication skills
Second language knowledge is considered an asset
Excellent interpersonal and relationshipbuilding skills
Excellent time management and organizational skills
Excellent prioritization and multitasking skills
Ability to work with private, personal, and confidential information
Ability to work independently and as a part of a team
Ability to adapt to changing work demands

Additional Information:

Criminal Record Check Required (Vulnerable Sector)
Ability to work evenings and weekends as required
Ability to travel within the Greater Vancouver area as required

About S

UCCESS:
S.U.C.C.E.S.S.

is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S.

has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad.

We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences.

We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.