Library Services Technician - Milton, Canada - Conestoga College

Conestoga College

Verified Company

Milton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition Details:

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Job Title:Library Services Technician**:

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Requisition #:23-221**:

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Campus: Milton

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Department: Library & Learning Services

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Payband: G

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Starting Rate: $32.42

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Payband Range: $ $37.57

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Hours/Week: 35

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Posting Date: Tuesday, September 5, 2023
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Closing Date: Tuesday, September 19, 2023 at 11:59 PM EST
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Vacancy Type: Support Staff

Fulltime

Support Staff Full-time New Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The Library Services Technician is a customer service professional providing comprehensive frontline services and support to students and faculty out of our libraries, mainly at the Milton (Parkhill) campus.

It is anticipated that this position will meet the needs of the department working fully on-site five days per week.

Travel to other campuses will also be required.

Initial training for this role will take place at our Doon Campus, located at 299 Doon Valley Drive Kitchener, ON N2G 4M4, until the official opening of our Milton campus, which is anticipated in January 2024.

Responsibilities:

Provides blended frontline service to the Conestoga community
Provides reference Services for Conestoga students, faculty, staff, and the community which involves interviewing, interpreting requirements, and establishing the level and detail of information needed
Guides users in the inquiry and research process, including the provision of virtual (online) reference services
Uses the integrated library system loans materials and maintains/updates accounts and books media and technology
Offers technology assistance as part of TeachMeTech and Tech Bar services, including access issues, hardware, and software troubleshooting
Provides training to students on productivity tools, such as Microsoft Office or other College support software
Offers basic support on assistive technology and refers to the Learning Technology Liaison where appropriate
Provides a range of academic support services which may include offering guidance and utilizing available resources for: citing and referencing, the academic integrity process, learning/study skills, technology, and digital skills
Offers informed referral to other College services, including assistance navigating resources (websites) and booking appointments
Engages in activities to support library services based on availability of projects, incumbent's interest, and aptitude

Qualifications:

Twoyear Diploma in Library Education is required
Two years of customer service experience in a library, retail or other frontline hospitality setting and including:
Traditional reference & circulation services
Technology support
Circulation Services
Academic integrity, referencing, and citation support
Experience working with students who face learning barriers including students with learning disabilities is preferred
Experience assisting students with learning strategies to maximize their potential would be considered an asset
Knowledge and understanding of learning styles and ability to adjust instructional style to individual learning styles
Excellent interpersonal, written, and verbal communication skills
Dedication to customer service
Ability to work independently and as part of a team
Problemanalysis and problemsolving skills
Ability to work under pressure, handle multiple demands, and changing priorities

LI-POST