Av Field Technician - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

411465BR

Technology Solutions

Toronto, ON

July 5, 2023

Company Overview

Department Overview

Success in this role means timely completion and delivery of completed TD AV and TelePresence solutions, going above and beyond for the business, creating solutions that adhere to TD standards, communicating progress and issues effectively with the rest of the team.

Colleagues know about you and trust your advice. Business and technology stakeholders ask for you by name.

This is a multi-faceted role that will leverage technical experience, a passion for learning new technologies and strong communication skills to support internal teams and clients.

Reporting to the Senior Manager of Audio-Visual Technology, when asked, you can provide a detailed overview of work.
You are accountable to manage the build and release of TelePresence and Audio/Video solutions as documented in the TD AV Standards.
You follow process but you also consider the bigger picture and client perceptions. You'll jump in and do things yourself when needed
You oversee work in TD sites across Canada and the US. Knowledge of the technology and customer service are your hallmarks.

Colleagues know about you and trust your advice. Business and technology stakeholders ask for you by name.

This is a multi-faceted role that will leverage technical experience, a passion for learning new technologies and strong communication skills to support internal teams and clients.

Reporting to the Senior Manager of Audio-Visual Technology, when asked, you can provide a detailed overview of work
You are accountable to manage the build and release of TelePresence and Audio/Video solutions as documented in the TD AV Standards
You follow process but you also consider the bigger picture and client perceptions. You'll jump in and do things yourself when needed
You oversee work in TD sites across Canada and the US. Knowledge of the technology and customer service are your hallmarks.

General Skills and Abilities:

Ability to work and think independently, be detailoriented and organized
Excellent communication and interpersonal skills are required to deliver positive client experiences and to work effectively with all departments in the business
Effectively and accurately communicate relevant project information to the project team
Can conform to shifting priorities, demands and timelines through analytical and problemsolving capabilities
Attend weekly team review of all projects, raise any issues to project management team. Escalate matters when required to Senior Manager
Keep accurate files and records of project status and activities
Respond to communications from line of business stakeholders, regarding problems or concerns in a timely and professional manner
Troubleshooting, quality checks, servicing abilities, problemsolving skills

Requirements:

Job Requirements

This position reports to the Senior IT Manager and will be located in Toronto
Daily travel to onsite locations within GTA and occasional outoftown travel
Must be able to adapt to extended hours / evening work, overtime when required due to various project deployment schedules

Primary Duties and Responsibilities:

Proven experience performing onsite installations of AV systems including setup, wiring, configuration, testing & commissioning
Responsible for onsite installation of AV systems based on TD/AV standards with a focus on Cisco endpoints and Microsoft Teams Room deployments
Ability to demonstrate onsite field leadership while working with AV consultants, AV integrators and TD Project Teams
Proficient in reading, interpreting and marking up AV drawing packages (i.e. functionals, riser diagrams, plan and RCP's)
Maintaining detailed project reports and status updates on a weekly basis
Test and load audio DSP and Control Programming Code
Lead Day 2 support efforts for assessing and troubleshooting onsite issues working with TD L2 & L3 support teams
Provide highlevel instructional training (in person or remote) and provide documentation to endusers for Custom AV / Telepresence solutions
Must be able to lift up to 50lbs while prioritizing safety on the worksite

Education / Experience / Certifications:

Minimum of 5 years of proven AV installation and Day 2 support experience required
Technical aptitude and knowledge of integrated AV systems and IT equipment
Undergraduate Degree or Technical Certificate
AVIXA CTS-I preferred
Any Industry recognized training preferred: Cisco, Microsoft, Crestron, Biamp, Extron, QSC, Shure
Knowledge of products from leading AV manufacturers

Additional Information

**Join in on what others in TD Technology Solutions a