Customer Response Representative - Thunder Bay, Canada - Enbridge

Enbridge

Verified Company

Thunder Bay, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting End Date:
May 25, 2023

Employee Type:
Regular-Full time

Union/Non:
This is a unionized position

Bargaining Unit/ Local:
Unifor Local 790 Thunder Bay Office

Primary Location:
Thunder Bay, Ontario

Rate Classification/Pay Range:
Step - Step 4, $ $ $40.29 per hour

Number of Available Positions:
One (1) Regular Full-Time Position

At Enbridge, we know that every customer is different, and we like that

As a Customer Response Representative at Enbridge, you will interact with internal and external clients on a number of topics ranging from billing and invoices to move and transfer requests to utility services.

What You Will Do (Responsibilities):

Receive incoming calls as required. Callers include residential, commercial and industrial customers, and internal departments.
Handling of incoming calls from external and internal customers including: general billing inquiries, moving notices, negotiation of payment arrangements, broker information, equal monthly payment plans, transfers of credit balances, account information changes, utility services, and emergency calls.
Follow company and business unit processes, policies and procedures.
Transfers are the exception.
Promote corporate programs/initiatives, such as eBilling, as required.
Research account information and prepare the documents to update the customer's account accordingly.
Completes other tasks and assists other departments as assigned.

Who You Are (Qualifications):
You will have the following combination of education and experience:

Minimum high school education.
Excellent verbal and written skills.
Proven desktop skills required including knowledge of Microsoft Suite products.
Accurate keyboarding and data entry skills.
Must have current SAP experience, setting up customers & "My Account" knowledge.
Demonstrated ability to work in a fast-paced team environment.
Experience in a Call Centre environment preferred.

Mandatory Testing:

Call Center Customer Service Survey
Call Center Inbound Sales Skills
Cell Center Listening Skills [audio]
Typing
General

NOTE:

As this position is within the Local Bargaining Unit identified above, please note that qualified union members will be given first consideration.

Diversity and inclusion are important to us. Enbridge is an

Equal Opportunity and Affirmative Action Employer

We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.