Outside Sales, Parts - Ottawa, Canada - Joe Johnson Equipment Ottawa

Joe Johnson Equipment Ottawa

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

___________________________________________

Outside Sales, Parts & Service

TERRITORY:

Eastern Ontario**
TYPE: Full-Time; Monday-Friday**
SUMMARY:The Outside Sales, Parts and Service Support Representative (PSSR) is responsible for driving parts sales growth and providing exceptional customer support within the territory.

Typical activities will include calling/ visiting customers, prospecting new customers and developing strong relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.

POSITION REQUIREMENTS/QUALIFICATIONS:

Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience
Valid driver's license with a clean driver's abstract
3+ years' experience in a Customer Service Representative role or a related position
Experience using MS Office Suite, with a focus on Microsoft Word and Excel
Experience using a Customer Relationship Management (CRM) software
Experience analyzing current sales and forecasting future sales
Experience developing sales strategies
Previous exposure to a heavy equipment work environment is preferred
Must have strong verbal and written communication
Strong sales and customer service skills
Strong understanding of sales processes
Selfmotivated, results orientated and motivated to exceed targets
Ability to plan and execute assignments with general guidelines and work independently

POSITION RESPONSIBILITIES:

Service existing accounts and ensure effective and continuous customer communication/ interaction
Prospect and assess territory for potential new customers
Promote and sell represented product lines throughout the territory
Prepare quotations for customers, follow up on sales and process orders
Organize parts delivery (and deliver when required)
Support credit control by tracking and collecting customer receivables
Acquire and update customer information to ensure up to date customer database
Establish a visit plan and schedule weekly
Conduct regular visits to customers' job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers' requirement
Promote promotional products and campaigns
Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
Remain knowledgeable of company's products, market and industry trends, competitors, and leading customer strategies
Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
Produce territory analysis reports on applicable market
Conduct daily/ weekly prospecting parts calls
Log all calls and communications with customers to allow for seamless customer support
Develop and present parts packages to customers
Proactively seek opportunities for new sales growth
Increase year over year part sales growth, parts gross margin and diversification in product and customer base
Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
Complete additional tasks as assigned

SAFETY DUTIES & RESPONSIBILITIES

Employees must:

Work in compliance with the appropriate safety legislation/regulations/safety policies
Report any known workplace hazard or safety violations
Cooperate with their workplace's Safety Committee or health and safety representative
Use any safety equipment, protective devices or clothing required
Do not remove or make ineffective any protective device required by the Company or by the regulations.

OTHER DETAILS

_Work Environment:
_

Office environment
Warehouses, factories, construction site environments

_ Travel Expectations_:

%

PSSR will be travelling between JJE branch and clients, visiting warehouses, factories and worksites

_ Physical Demand:
_

Frequently required to lift and move moderately heavy objects
Frequently standing and walking

WHY WORK AT JJE?

Talented, dedicated and passionate team to work with
Exceptional bestinclass products and service offerings for our customers
Marketcompetitive compensation package with annual increase opportunities
Robust Group Benefits that are 100% paid for by the Company inclusive of Health, Dental, Life, Disability and Travel coverage
Paid Personal Days
Charitable Giving Program
Educational Scholarship Program
Tuition Reimbursement
Employee & Family Assistance Program (EAP)
Employer Matching Retirement Savings Plan
Federally recognized as a certified Employment Equity organization
Member of multiple provincial safety programs and COR certified
Our Core People Values: _Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition_

WHO WE ARE:

As the