Assistant Operations Manager - Victoria, Canada - Victoria Marriott Inner Harbour
Description
Managed by Atlific Hotels, the award winning _full service, four-diamond Marriott Victoria Inner Harbour _overlooks Victoria's historic and charming downtown, located just steps from world class attractions, venues and dining.
With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is consistently ranked high for overall guest satisfaction.
Reporting to the Front Office Manager (FOM) and the Director of Operations (DO) and/or General Manager (GM) in the DO's absence, this role will oversee and assist/manage the daily operations across all departments, ensuring that all associates are fully engaged to deliver a memorable guest experience.
RESPONSIBILITIES:
The Duty Manager position involves a variety of duties including, but not limited to:
- Proactively assist/manage all departments by creating a positive environment where motivated associates want to learn, excel and create memorable experiences for our guests.
- Provide excellent guest service, by being readily available for all guests, and by seeking and providing Magic Moments.
- Ensure all Brand Standards are complied with, and that policies and procedures are consistently met.
- Communicate with key departments (Front Office, Housekeeping, Engineering, Food & Beverage and Culinary) to ensure brilliant guest experiences from arrival to departure.
- Respond to all guest requests, problems and concerns in an attentive courteous and efficient manner. Follow up to ensure complete guest satisfaction, and record in the Daily Report.
- Ensure the smooth running of service when on duty.
- Follow up with the respective Department Head regarding missing supplies and/or equipment in the hotel, and ensure such items have been ordered.
- Act as a support to all departments when in need, whether personally or by finding other Associates to step in an assist, during busy peak periods.
- Be flexible in assisting around the hotel in response to business and guest needs.
- Walk the property with "fresh eyes" to spot areas of improvement, whether physical or service related and bring ideas forward to Management.
- Assume responsibility whilst on duty for any emergency situation, in line with our current emergency response procedures.
- Additional responsibilities as and when required by Management.
QUALIFICATIONS:
- Previous experience in a supervisory role with a branded hotel company.
- PMS/MARSHA System experience a plus.
- Excellent communication and organizational skills and the ability to work well with others to promote a cohesive Team Environment.
- Strong effective leadership skills.
- Calm composure in dealing with all guest issues and any emergencies.
We build dream teams, and recruit and attract energetic and motivated people who enjoy working in a positive hotel culture that encourages professional growth with ongoing training and support.
Job Types:
Full-time, Permanent
Salary:
From $24.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Victoria, BC: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
More jobs from Victoria Marriott Inner Harbour
-
Guest Service Agent
Victoria, Canada - 2 weeks ago
-
Painter/technician
Victoria, Canada - 2 weeks ago
-
Room Attendant
Victoria, Canada - 5 days ago
-
Room Attendant
Victoria, Canada - 2 weeks ago
-
Overnight Cleaner
Victoria, Canada - 3 weeks ago
-
Night Auditor
Victoria, Canada - 2 weeks ago