Park Guide - Vancouver, Canada - Capilano Group

Capilano Group

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Capilano Suspension Bridge Park (CSBP) is nationally recognized as a best business, innovator, and leader in Canada's tourism industry. As part of the security team, the
Park Guide Team member is expected to uphold the company's vision, 'creating experiences people are amazed by'. The Park Guide Team Member is service oriented and collaborates with the Operations team to create an amazing and safe guest experience.

Other Duties and Responsibilities:

Deliver tours that are engaging, informative, and punctual as scheduled and instructed
Follow scheduled daily rotation in an efficient and punctual manner
Maintain strong communication and professional relationships with Park Ambassadors and Guest Service Agents as well as other departments
Provide educational information in an engaging and fun manner regarding the nature and wildlife in the rainforest
Be familiar with the information and history of the Capilano Suspension Bridge
Actively participate in enriching your knowledge of the Capilano's history and the rainforest
Accurately answer Guests' questions with an upbeat, positive and professional attitude
Escort, host and serve tour groups based on their itinerary and preferences
Run tour attraction safety positions as trained

Qualifications:

Must be able to work a variety of shifts including evenings, weekends and holidays
Minimum 1 year of Guest Services experience
Positive, friendly, outgoing, and energetic personality
Excellent interpersonal skills
Previous experience in public speaking is an asset
Level 1 or 2 occupational first aid is an asset
Second language is an asset
Team Members are required to be on their feet for extended periods of time
Team Members are expected to deliver the position as described under various weather conditions including but not limited to sun, rain, snow, sleet
Team Members must be able to work in a variety of weather conditions in the dark
Team Members are occasionally required to lift and carry up to 20lbs, climb a step ladder or step stool

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