Inbound Sales Agent - Vancouver, Canada - WOW 1 Day Painting

WOW 1 Day Painting

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WOW 1 DAY PAINTING is growing and looking for Inbound Sales / Customer Service Agents to join our award winning office team.

This is a great opportunity to join one of "Canada's Most Admired Corporate Cultures" based in Vancouver, BC.

As a member of our team, you will take inbound calls from customers, answer questions, and work to set up and schedule service appointments.

No previous office or sales experience required - we're looking for positive, friendly people committed to delivering great customer experiences

The position is full-time and must be available during our hours of operation:

Monday
Friday 5:00 am
6:00 pm
Saturday 6:00 am 5:00 pm
Sunday's 6:30 am 3:00 pm

A Day In the Life

Answering incoming calls to support the Sales and Customer Service queue
Respond to customer complaints promptly and escalate appropriately
Investigate issues, consulting all involved parties
Update cases with relevant details regarding the status
Follow up with Franchise Partners on outstanding issues
Share feedback on how we can drive change in processes and systems
Provide Key stakeholders with suggestions on how to improve a customer experience
Use customer feedback to help inform decision making
Act as the advocate for our customers within the WOW 1 DAY PAINTING organization
Respond with urgency to online reviews (negative and positive) and work with Franchise Partners to help create public responses
Support future initiatives through customer data and identify key friction points in the customer journey

Compensation & Benefits:

- $16.75 per hour
hours per week