Arc Service Specialist - Chilliwack, Canada - HUB International

HUB International

Verified Company

Chilliwack, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hi we're HUB.

We are proud to be ranked 5th among the world's largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected.

At HUB we believe in investing in the future of our employees.

Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.

We are currently hiring a FT Permanent Service Specialist.

This position is about helping, teaching, and supporting our clients, as well as providing a clear escalation path where needed.

ARC is the Accounting Help Desk for the Hub Financial Center (HFC), the centralized accounting team for HUB International. The ARC's customers include the regional servicing teams, regional leaders, and the regional finance teams. Although we are part of Accounting, the ARC team does not perform any accounting functions.

What you'll do

Answer incoming calls and assist clients with Tier 1 types of requests and escalate all other calls to the appropriate Tier level

Research "what went wrong"

Determine assistance needed and follow the path to resolution

Follow up to make sure end-result is obtained

Work with the Accounting units to ensure that requests are completed

Assure that fields are completed correctly and timely in the ARC ticketing system

Duties as otherwise assigned

What you bring to our team

High School Diploma Required

2+ years of experience in insurance accounting or 3+ years as a Commercial Lines Account Manager for Hub

Strong understanding of Epic and it's workflows

Excellent verbal and written communication skills

Strong Customer Service Skills and enjoy working with people

Understand that teaching someone how to find the answers is more important than just providing the answer

Strong critical thinking and problem-solving skills

Have a good eye for detail

Be able to work independently and provide results

Ability to work well with a remote team

What's in it for you?

A leadership team focused on caring for and developing our team

Competitive compensation

Customizable flexible benefits & Retirement matching program

Generous PTO package - vacation, holiday, sick, and personal time off

Growth potential - HUB is constantly growing and so can your career

Ongoing personal and professional development opportunities

Comprehensive wellness programs

This position is eligible for full-time remote work

Department Accounting & Finance

Required Experience: 1-2 years of relevant experience

Required Travel:
No Travel Required

Required Education:
High school or equivalent

Hi, we're HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International