Sales Associate I - Vancouver, Canada - Coach

Coach

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

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Sales Associate Role Description‐ Outlet

The Sales Associate role defines the customer's experience at Coach. The Sales Associate creates energy and excitement as it relates to the product and the brand and builds strong, lasting relationships by providing service and selling skills that WOW the customer. The Sales Associate delivers exceptional customer service by treating each customer like a guest in their own home._

Responsible for:

Service and Selling
Introducing e‐mail campaign and encouraging customers to share contact information
Closing the sale and reinforcing the purchase decision
Knowing store and individual productivity goals
Creating customer loyalty by staging future visits
Protecting the customer experience and ensuring customer satisfaction
Building the sale based on customers' needs
Tailoring service and selling approach to the individual needs of the customer
Asking open/closed‐ended lifestyle questions to determine customers' product needs
Communicating features, benefits, price, & commitment to quality
Continuously learning brand and product information
Maintaining open body language facing the largest part of the store
Providing accurate price explanations
Soliciting questions from groups of customers
Selling to an audience by looking around and maintaining eye contact with all individuals
Introducing yourself to customer/crowd by name in a comfortable and friendly way
Greeting and engaging customers with a smile while creating energy and excitement
Using the 7 Service Commitments as the foundation for creating the service environment