Business Consultant, Disability Appeals - Toronto, Canada - Sun Life

Sun Life

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Business Analyst, Disability Appeals and Litigation

Embark on a bright future

What is it like to work at Sun Life Financial?

We strive to hire only the best, so you will be working with bright people in a dynamic and highly professional work environment.

You will find a collaborative and supportive environment in which career mobility is encouraged

Who are we?
The Disability Appeals and Litigation teams are responsible for assessing and rending optimal appeal decisions and litigated resolution outcomes. The teams also provide quality and timely service to external and internal clients and stakeholders.

What will you be doing?

Your duties and accountabilities will include the following:

Accountable for producing and analyzing reports in order to formulate recommendations and solutions
Create and maintain dashboards to provide key performance indicators and operating reports
Develop and maintain various data management platforms (SharePoint, Jira, Tableau, ServiceNow)
Accurately select and identify contracts, booklets and focus updates and validate insurance coverage

- develop, Maintain and deliver PowerPoint presentations and graphs as needed

Support Brighter Way initiatives by assisting in the review and implementation of selected continuous improvement ideas
Assist with work assignment of Appeals and Litigations to staff
Contribute to quality management by investigating root causes and recommending ways to close gaps in knowledge or processes
Attend and participate in leadership meetings
Complete manual cheque requests and assist with expense management
Perform other related duties as assigned or required

What do you need to do to be successful in the role:

Proficient with the use of business analysis practices and tools (e.g., MS Excel including Pivot Tables, MS Visio and all Microsoft Office)
Proficient in the setup and use of SharePoint and tableau dashboards and reporting
Strong research, analytical, attention to details and problem solving skills
Superior customer service skills through effective communication (written & oral)
Ability to adapt quickly to a fastpaced, production environment including frequent changes in tasks depending on work volumes
Work well within a team but also independently with mínimal supervision
Demonstrated experience providing feedback to various stakeholders (peers, leaders, clients)
Strong work ethic with a positive attitude
Willingness to learn from others, be curious, and seize opportunities for growth
Grasps new concepts quickly and is able to explain them
Attention to detail
Ability to prioritize work and make timely and sound decisions
Meet service levels for quality, quantity and timeliness (individual and team)
Sound judgement; good interpersonal and effective oral and written communication skills to prioritize work and meet established deadlines

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Assets:

Bilingual (French & English) is an asset
Completion of a College Diploma or University degree or acceptable combination of equivalent experience in Business Administration
Experience in an administrative or consultant role
Experience with Group Benefits Administration (GBA) is an asset
Six Sigma would be an asset
Experience in auditing, sampling and reconciliation
Knowledge of Organizational Effectiveness, Group Benefits(GB) and understanding of GB strategy
Knowledge of health information protection legislation (PHIPA) for the use and disclosure of medical information

Notes/Unique Requirements:

Looking for someone who can work Monday to Friday, up to 37.5 hours per week, and has flexibility to work periodic overtime if necessary for workload coverage
Must complete Reliability Screening under the Government of Canada Security Policy and be granted "Reliability Status" as a result of the screening

Are you interested? Please submit a resume, record of marks, and cover letter

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

53,300/ ,300/86 300

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