Assistant Store Manager, Experience - Toronto, Canada - Canada Goose Inc.

Canada Goose Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.

At the heart of it is our promise to inspire and enable all people to thrive in the world outside.

To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.

One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.

We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Job Description:

Who You Are:

Are you a natural storyteller? Do you thrive in a fast-paced setting built on teamwork - then Canada Goose may be the nest for you Our retail leaders are at the front line of our brand.

You present our culture your way, sharing your experiences to make an authentic connection with every visitor through the door.

What You'll Do:

Achieve or exceed sales targets including both the top and bottom line results
Drive our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail
Analyze and drive customer relationship management measured by capture rate and repeat purchase
Elevate customer experience and drive respective location's Units per Transaction (UPT) by actively introducing new, underperforming and strategic categories
Resolve customer issue trends by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
Demonstrate Canada Goose core values: entrepreneurship and innovation by proactively elevating and enhancing the experience through in store events, personal appointments and introduction our emerging categories
Training to ensure Brand ambassadors have the proper understanding of product and brand history
Coach and mentor direct reports to improve performance and develop future leaders; identify external talent for Canada Goose's retail business
Payroll and schedule management to maximize brand ambassador productivity and enhance customer experience measured by Sales per hour (SPH)
Performs store opening and closing procedures in alignment with company standards
Other responsibilities may be added to meet the needs of the business

Let's Talk About You:

35 years of retail management experience
Previous experience working with affluent and luxury brands in a Flagship or highvolume locations
Experience in customer relationship management tools
Payroll and expense management
Scheduling and Payroll management
Customer experience enthusiastic

- driving performance through internal KPI's

Analytical driver with keen attention to detail
Strong time management and organizational skills, ability to multitask in a fastpaced environment
Solid knowledge and understanding of retail metrics
Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
Proficiency in another language is an asset

Additional Information

What's in it For You?

A company built on Canadian roots and heritage
Your work is recognized with a comprehensive and competitive Total Rewards Program
Opportunities for career growth through numerous internal and external programs
Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
Be a part of _CG Gives_. Donation matching and paid volunteer time to help the organizations you care about
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.

We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service.

Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.