Customer Engagement Specialist - Toronto, Canada - AlignTech

AlignTech

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join a team that is changing millions of lives.
Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.

We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.

Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

Ready to join us?

About this opportunity

You serve as a direct point of contact for the new customer and Bronze/Silver customer segments while coordinating cross functional efforts with other areas of the business for an excellent customer experience.

You will work to identify and prioritize target accounts within an assigned territory, and drive growth by continually understanding business needs and maintaining a positive experience for our customers.

You will be responsible for outreach to customers within the assigned area as defined by ongoing initiatives.

This role provides consultative end to end and customized training through regular touch points focused on utilization and adoption of our products.

The successful incumbent is passionately customer-centric, an undeniable self-starter and results driven with a proven ability to execute and work independently.

In this role, you will

Develops sales opportunities by researching and identifying potential accounts; soliciting newly certified accounts building rapport; providing clinical and product information and explanations.
Responsible for handling customer inquiries promptly and effectively in a fastpaced, teamoriented environment.
Be creative, selfdisciplined, and capable of identifying and completing critical tasks independently with a high sense of urgency; ensuring the effective fulfillment of objectives (monthly, quarterly, and annually) meeting deadlines as assigned.
Plan and execute Align's sales strategy to determine practice vision, identify gaps, and establish solutions to drive sales within the practice.
Develop and maintain positive relationships with each account, including staff, assistants, and doctor by demonstrating practice focus based on integrity and trust.
Understand account capabilities to help identify gaps and recommend training, technical resources, and support to ensure customers are wellequipped to treat patients with appropriate Align Technology solutions and ensure positive patient outcomes.
Partner with additional internal company resources including field sales to optimize the customer experience and provide ongoing promotion of Align products.
Ensure the effective fulfillment of KPIs and assigned quota, other business objectives and assigned deadlines.
Participate in proactive team efforts to achieve area or region and company goals.
Coordinate clinical support to Align customers, including reviewing patient clinical data and offering feedback and guidance on the use of Align products and services.
Comply with all PIPEDA, PHIPA, HIPPA (US) and other associated privacy regulations with respect to clinical data access to ensure support to our customers is done in an effective and compliant manner.
Collaborate with crossfunctional teams to execute on projects, programs, and campaigns,
Develop and maintain relationships with internal and external partners and stakeholders across the organization, including sales, marketing, finance, and operations.
Perform other duties as assigned.

In this role, you'll need

Bachelor's degree preferred and/or equivalent experience.
2 or more years of inside sales experience or other relevant experience with a proven track record of success
Must demonstrate capacity and appetite to learn or have previous dental, orthodontic and clinical knowledge.
Proven record of successful sales achievements and competitive sales experience
Proficiency with Salesforce preferred.
Can balance strong ability to nurture accounts with desire to seek out opportunities.
Selfstarter who needs mínimal supervision and possesses strong multitasking as well as problem solving skills.
Ability and comfort having business discussion (ROI, margins, marketing) and asking the right business questions.
Strong working knowledge of Microsoft suite of products
Proven ability to learn technical product knowledge in a highly complex industry.
Proactive problemsolving skills with strong attention to detail
Effective collaboration and a positive reputation for working effectively across different levels of an organization.
Solid English verbal and written communication skills required.
Flexibility in scheduling to accommodate West Coast customers you will be working with customers based in BC and some evening meetings will be required.
Must be legally entitled to work in Canada and able to travel occasionally (approximately 10% of the time) within