Project Manager/leader - Toronto, Canada - Computer Consultants International Inc.
Description
Responsibilities:
Under the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) TRIRIGA Platform Application team that will be asked, amongst other things, to ensure exceptional a "customer first" attitude throughout their day-to-day activities.
- Monitor, communicate and assist in the resolution of identified issues related to ECIS
- Management and reporting of Help Desk tickets
- Conduct QA and regression testing of defect fixes and change requests as required. Provide support to the business team by walking through delivered defects and change requests.
- Work within established configuration and change management policies to ensure awareness, approval and success of changes
- Collaborate with internal stakeholders to develop and maintain documentation
- Escalating tier 2 and tier 3 support issues, and follow up as required
- Building and management of core help desk support knowledge base
Desirable Skills:
- Experience with IBM TRIRIGA Applications and/or other related IWMS systems
- Help desk functions and tool experience such as Remedy
- Familiarity with agile teams and methodologies and tools, including JIRA
- Ability to work independently and work across an integrated project team
- Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas
- Ability to promote I&IT best practices and adherence to standard methodologies
Job Types:
Full-time, Fixed term contract
Contract length: 10 months
Salary:
$24.00-$34.00 per hour
Application question(s):
- Conduct QA and regression testing of defect fixes and change requests as required. Provide support to the business team by walking through delivered defects and change requests.
- French fluency is preferred.
Work Location:
In person
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