Support Professional - Mississauga, Canada - Ericsson

Ericsson

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

About this opportunity:

Are you a highly detailed person who's not afraid of digging into the data and problem solving? Do you love the border between development and product? Ericsson is this place, and we have an exciting opportunity for you in a fast-paced, highly collaborative technical environment Design your future at Ericsson.

What you will do:

Perform trouble shooting on Customer reported RAN issues/CSRs.
Deliver Remedy/Resolution and analysis for the Radio Domain (RAN).
Be on call 24/7 on rotation basis to handle customer issues, escalations and/or Emergencies.
Be willing to travel to Customer sites on need basis for local support activities.
Be able to work on Ericsson standard support tools for tickets such as CSR (Customer Service Request), MHWEB, Metis, etc.

The skills you bring:

Bachelor of Science/Engineering or equivalent.
Expert technical knowledge on Radio domain: (8+ years of experience).
Extensive experiences on support services and operations (6+ years).
Experience in Troubleshooting various Radios (8843/4449/6649/4490) and Basebands (BB6648/SM6701/SM6705).
Familiar with Ericsson Software release and delivery notes.
Familiar With ENM/Crash tools/KPI/Counters.
Experience in troubleshooting Fiber and SFP (CPRI, eCPRI).
Experience with Traces BB & RAC is a Plus.
RAN Installation experience is a must (HW installation and configuration).
Good background of RF performance/Network optimization is a Plus.
Articulate technical issues in clear and understandable manner.
Excellent Communication Skills.
Willingness to travel on short notice.