Manager, Residential - Toronto, Canada - Good Shepherd Ministries

Good Shepherd Ministries

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the Senior Manager, Shelter and Hospitality Services, the Manager, Residential and Client Support Services enhances the dignity and quality of life of our clients through his/her assumed managerial responsibility for the planning, development, operation and execution of residential and hospitality services that will assist Good Shepherd Ministries in responding to needs of the homeless, disadvantaged and marginalized in our community.

Duties and Responsibilities

To act as an important communication centre for coworkers and service providers/users.
To participate in the hiring of qualified coworkers and to maintain effective coworkers relations consistent with the Mission, Vision and Values of the Good Shepherd.
To motivate and retain qualified coworkers; provide effective supervision and performance feedback to assigned coworkers on an ongoing basis.
To ensure coworkers are working at a satisfactory performance level
To prepare and conduct regular formal performance evaluations and make recommendations for discipline and/or termination where necessary.
To schedule coworkers as appropriate.
To comply with the established rules of operation, policies, procedures ethical

- standards and code of conduct.

To assist the Senior Manager, Shelter, Hospitality, Housing Support Services in reviewing and verifying the accuracy of all required documentation i.e., City of Toronto's Shelter Management Information System (SMIS) database information, 'Common Assessment Tools', etc. prior to its transmission to the City.
To maintain documentation in compliance with all regulatory bodies and policy requirements, and to assist the Senior Manager, Shelter, and Hospitality Services with the compilation of statistical records and periodic reports.
To participate in the financial planning/budgeting process for Shelter and Hospitality Services as required.
To collaborate with other program managers/departments to improve communication and cohesive service delivery throughout Good Shepherd Ministries.
To participate in the hiring, orientation, training, scheduling, and supervision of volunteers assigned to the department
To participate in the implementation of all required Standards as directed, i.e. Shelter Standards, Medical Officers Standards, Food Safety Standards, Health and Safety Standards, Privacy Standards and Policy requirements.
To assist the Senior Manager, Shelter, and Hospitality Services in responding appropriately to client comments, concerns, suggestions and/or complaints.
To monitor clients' care plans to maintain a high standard of service delivery.
To provide handson assistance and direction to the coworkers and clients of Barrett House, St. Joseph Residence, and Shelter Services (evening shelter services).
To participate in the visioning and strategic planning process of Good Shepherd Ministries as required.
To maintain the confidentiality and ethical standards of Good Shepherd Ministries at all times.
To perform any other related tasks that may from time to time be assigned by the Senior Manager, Shelter, Hospitality, Housing Support Services, or delegate.

Qualifications

A Degree from a postsecondary institution preferably in Social Work, Management, or related field.
Minimum five years of experience with a demonstrated ability in management to lead and project positively and effectively to staff and volunteers and the general public.
Strong customer/public relations and interpersonal skills with a hospitable, positive and patient demeanor.
Demonstrated strong organizational and effective time management skills.
Demonstrated skills in conflict resolution.
Excellent verbal and written communication skills.
An ability to appreciate the complexity and demands of 'hard to serve' individuals from diverse backgrounds.
Ability to prioritize workload and to manage others while carrying out multiple projects at the same time.
Statistical analysis skills are assets.
Demonstrated ability to take initiative, work independently and contribute to a team environment.
Strong IT skills.
Excellent written communication and interpersonal skills to maintain team work with the ability to communicate effectively with individuals from diverse backgrounds.

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This is a full-time onsite, 40 hours a week (from Tuesday through Saturday), position. This position qualifies for benefits such as group RRSP and extended health care benefit after successful completion of probation._

Job Types:
Full-time, Permanent

Benefits: