Principal Systems Administrator - Waterloo, Canada - opentext

opentext

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

Opentext Cloud Services is seeking a Cloud Systems Engineer.

Cloud Services team Provides IT Governance for Public Cloud environments, manages Opentext Commercial environments, manages Opentext Lab/SIT environments, and manages the Commercial and Lab/SIT AD/IAM services.

Must possess strong analysis & troubleshooting skills, excellent communication skills are required, both written and verbal. Experience in a rapid pace environment with willingness to undertake new challenges.

You are great at:

Providing high quality technical support, effectively analysing issues, providing issue resolution, and customer notification.
Actively participates in selfimprovement, process, and technology training programs.
Continually strives to expand comprehension of troubleshooting methodologies
Work crossfunctionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers/internal teams
Submit and provide new content to knowledge base.
Work ontime resolution and quality compliance of escalated tickets or incident as per the agreed SLA.
Participate in documentation and product review
May provide technical leadership and training for new and existing products within technical area
Perform other/additional duties and projects that may be periodically assigned.
Have financial and cost benefit knowledge.

What it takes:

Providing insightful analyses on the efficiency, quality and economics of Cloud Operations based on empirical data.
Developing standards and highlevel architecture designs.
Recommending and acting to direct the analysis of and solution to problems.
Providing visibility to impediments/risks and helps eliminate them.
Design and build enterprise technology solutions to meet the needs of a dynamic business.
Push the team to continuously improve and expand our tooling and services with an eye towards self service, reliability, and efficiencies at scale.
Build, maintain, and improve automation that manages our infrastructure as code.
Exemplify our core values of putting members first, operating with a bias for action, empowering teams of smart creatives, and embracing a "together we go far" mentality and Strong ability to multitask and prioritize work effectively.
Work with Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure internal end users to address billing issues and gather valuable feedback.
Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and pricing calculations.
Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience.
Support recurring and ad hoc reporting for various internal/external stakeholders.

Required Qualifications, Skills:

5+ years of experience with managing operational cloud and related projects
Solid experience managing, monitoring, and supporting high traffic environments.
Experience collaborating with Web/Software Development /Engineering and Architecture teams.
Experience working with diverse teams on project management capacity to improve operationalization.
Experience capacity planning and auto scaling infrastructure.
5+ years of experience with AWS, GCP, or Microsoft Azure.
Experience with GCP, AWS, Azure
Experience with GCP, AWS, Azure

permission and role management

Experience with GCP, AWS, Azure

project / Account / Subscription creation

Experience with Cloud Networking
Experience with Kubernetes (AKS, EKS, GKE).
Experience with CodeBuild, CodePipeline, StepFunctions, and CodeCommit.
Experience with CI/CD Pipelines
Experience with Control Tower and Customizations for Control Tower (CfCT).
Experience with Service Control Policies.
Experience with Security Hub, GuardDuty, and Config.
Experience with CloudTrail and Logging.
Some scripting/programming in a language like Python, YAML, JSON, BASH, or PowerShell.
Experience with Terraform, Packer, and AWS CloudFormation.
Experience deploying and supporting Linux and Windows servers.
Experience designing and operating platforms to support offtheshelf software.
Experience troubleshooting IAM access issues, with monitoring and reporting.