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Senior Customer Marketing Manager - Canada - Samsara
Description
Samsara (NYSE:
IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.
As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
We are seeking a results-driven Customer Marketing generalist with a knack for building unique customer experiences and authentic communities, plus a love of customer storytelling.
In this role, you'll work with teams across Samsara to build thoughtful branded experiences and customer engagement campaigns to drive awareness, engagement, and growth of our new live and digital customer education program, customer conference, and more.
You will partner to build a unique set of programs that empowers Samsara users to be successful in their role and you'll help these new Samsara power users to connect, grow, and share.
Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
At Samsara, we win together, celebrate together and support each other.Drive customer engagement with our digital and in-person customer training program: Work with teams like Customer Education to drive the promotion of and customer engagement with our customer education programs - launch promotional campaigns to recruit customers to participate in Samsara training, help to shape an in-person training event series experience that delights customers, and build new ways to create and activate Samsara super users to share their experience beyond the 'classroom.
'Support our Customer Conference:
Work with teams across Samsara to support customer engagement and storytelling needs for our annual customer conference - everything from sourcing customer speakers, organizing customer meetups, driving in-person training program engagement, and more.
Work with teams across Samsara and customers to uncover and tell compelling stories about how our customers are transforming their operations with Samsara.
You'll be the voice of the customer, uncovering stories for case studies, videos, and press as well as user generated content in partnership with other teams like Brand, Communications, Product Marketing, and Content.
Drive the maturity of internal and external processes to improve team efficiency and unlock a seamless customer experience.Lead and execute various new campaigns and programs to support Brand, Customer Success and GTM teams to meet the evolving needs of the business.
Measure content and program effectiveness:
Analyze content and program performance and independently optimize to improve impact.
Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
5-8+ years of experience in customer advocacy, customer marketing, and/or field marketing; previous experience with marketing customer training programs is a plusConsistent record of defining, launching, and driving new cross-functional customer engagement programs and branded customer experiences independently and in a fast-paced environment
Experience building and shaping content and experiences for events like customer summits, customer education training events, and customer roundtables
Strong relationship building skills to partner effectively with Sales, Customer Success and other key internal stakeholders
Outstanding project management and organizational skills with an ability to prioritize amidst many moving pieces and complete tasks with high quality and on-deadline; often viewed as an "operator" by peers and management
A passion for serving and partnering with customers; Executive presence, with strong verbal and written communication skills
Bachelor's degree from a 4-year institution
The range of annual base salary for full-time employees for this position is below. 94,350 — $122,100 CAD
All qualified applicants will receive consideration for employment without regard torace,color,religion,national origin,sex,gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
We depend on the unique approaches of our team members to help us solve complex problems.We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more.
Take a look at ourBenefits site to learn more.Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities.
Flexible WorkingAt Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements.
For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions.
In these cases, the job description will clearly indicate any working location requirements.Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely.
All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Please know we do not charge fees to applicants at any stage of the hiring process. com' or '@us-greenhouse-mail.
