Team Lead Medex/rtoero - Toronto, Canada - CloudMD Software & Services Inc - CAN

CloudMD Software & Services Inc - CAN

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CloudMD is in search of a dedicated professional to join our Healthcare Navigation team as a Team Lead MedEx/RTOERO (
Nurse Care Supervisor).

Bilingualism in English and French is a must.

Who We Are

Are you looking to further develop your career in the Healthcare industry with one of North America's top innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions.

If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care.

By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient's healthcare journey and provides better access to care and improved outcomes.

Through CloudMD's proprietary technology, the Company delivers quality healthcare through a holistic offering including primary care, mental health support, digital healthcare, patient support programs, healthcare navigation, employee assistance programs, disability management, occupational health & safety, and educational resources.

Position Summary

The
Nurse Team Lead, MedEx & Medical Second Opinion will be responsible for the team and service delivery of the Medical Excellence and Medical Second Opinion services.

What you'll be doing

Oversee day to day operations of both the MedEx and MSO services.
Manage, mentor and motivate a team comprised of nurses, admin, and research specialists to provide exceptional service in health care for our clients and our contractual partners
Support and guide the team with navigating the Canadian health care system for optimal outcomes for our clients and stakeholders
Oversee team administrative activities: organizing team meetings, managing vacation requests and sick time, hiring and onboarding processes, and performance management of staff
Provide timely responsiveness to stakeholders (case managers, patients, physicians, etc.)
Prompt review and processing of monthly invoicing, cheques, and expense reconciliation
Reporting as required to support related lines of service: KPIs and client reporting
Assume, support and maintain a case load of complex or highpriority inquiries, when needed
Implement, distribute, and maintain support documentation, including processes, reference information and procedures that support the team and services

Skills and Experience

Registered Nurse or Registered Practical Nurse or Licensed Practical Nurse in good standing with the applicable provincial college (i.e. the College of Nurses of Ontario)
Experience in a leadership role and/or demonstrated leadership responsibilities
Possess a combination of experience in both our Canadian healthcare system and case management.
Excellent written and verbal communication skills
Critical thinker with exceptional problem solving and conflict resolution skills
Strong organizational skills and ability to work autonomously
Team player & strong interpersonal skills
Quality driven to maintain both exceptional service with our clients, stakeholders and providing support and motivating the team
Bilingual in French is an asset

Compensation

CloudMD is a growing, purpose-driven group that is looking for like-minded individuals to join our multi-disciplinary team and provide the highest quality of healthcare support.

Annual salary starting at $63,500
Competitive benefits program
A generous allocation of paid time off, including vacation, family health/wellbeing days, and diversity days
Flexibility to work from home, anywhere in Canada
Crossfunctional opportunities for individuals to progress in their careers

CloudMD is an equal opportunity employer.

We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.