Customer Service Specialist, Dcri - North York, Canada - Del Condominium Rentals

Del Condominium Rentals

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join Del Condominium Rentals:
Building Communities, Growing Careers
Come Build Your Future with Us
Although our brand is well known, our strength comes from the talented individuals who make up our company.

Our employees are passionate and driven and work collectively to develop some of the largest and most complex projects within the Greater Toronto Area.

We recognize our employees are the key to our success and we invest in creating a strong corporate culture that promotes:

Professional development opportunities,
A diverse and robust suite of benefits and perks,
Social and sustainable impact within our company and in the communities we build, and much more.

As a Del Condominium Rentals employee, you are contributing to our purpose, standard of excellence, and building homes for people today and the generations of tomorrow.

Who We Are

Del Condominium Rentals (DCRI), a division of the Tridel Group of Companies, is the largest and most recognized rental property management provider in the Greater Toronto Area.

DCRI is the leading GTA-based property management company providing services and expertise to owners / investors of condominium residences as well as their tenants.

At DCRI, we offer peace of mind to homeowners through our reliable rental management solutions including leasing, tenant services, accounting, and maintenance & repair.

We pride ourselves on quick problem resolution and maximizing homeowner revenues.

The Role

Reporting to the Customer Service Manager, the Customer Service Specialist is responsible for caring for the needs of both our valued tenants and owners.

CSS's will represent the company throughout the entire client tenure providing a positive, professional and rewarding experience at all times.

The Customer Service Specialist is responsible for providing support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations.
What You'll Be Doing
Financial

Develop and maintain understanding of Owner and Tenant ledgers and all charges applied to either
Ensure proper Managerial sign off for any rebates prior to communicating to the client

Administration

All communication must be performed in a positive, professional and upbeat attitude
All communication performed in a timely fashion
All complaints must be resolved in a timely fashion, seeking Managements assistance when required
All clerical work is to be organized, efficient and error free

Operational

Responsible for communicating to team all owners wishing to terminate their MAR
Responsible for communicating to team all tenants wishing to terminate vacancy
Responsible for communicating with Provident each month with respect to accounts in arrears
Assist DOCS in the process of releasing deposits to clients when leaving our program

General

Report for duty
Maintain a high standard of personal appearance and hygiene at all times
Maintain a good rapport and working relationship with all team members
Attend and contribute to all team meetings or related activities
Ensure that the place of work and surrounding area is kept clean and organized at all times.

Who You Are

Respond to all tenant and owner's, providing efficient and accurate information to best fulfill their inquiries
Process all forms required by both tenants and owners and ensure all forms are completed accurately
Communicate as necessary and required with regards to alterations or amendments pertaining to our clients
Schedule appointments as required by either owners, tenants or the company
Ensure all relevant documentation is loaded into company PMS for future reference
Ensure all departmental filing is processed efficiently, effectively and in a timely fashion
Handle all complaints in a positive and professional manner, using all resources to provide a resolution to the problem in a timely fashion
Consult Management should any problems arise that cannot be resolved in a timely manner
Any other task asked of management as long as not unethical, immoral or illegal.
Assist coverage of renewal and reception desk as and when required

Supporting Inclusion & Belonging