Loss Prevention Agent - Brampton, Canada - Sephora Canada
Description
Company:
Sephora Canada
- Country / Region : Canada
- City : Brampton
- Business group: Selective Distribution
- Contract type: Permanent Job
- Function: Retail
- Date of publication:
POSITION
Loss Prevention Agent
PROFILE
Job ID: 227099
Location:
ON-Bramalea City Centre (0860)
Address: 25 Peel Centre Drive, Space #640, Brampton, ON L6T 3R5, Canada (CA)
Full Time/Part Time:
Full Time
Position Type:
Regular
The Loss Prevention Agent protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Loss Prevention
- Provide friendly, professional and knowledgeable service to clients as needed.
- Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external theft(s).
- Adhere to all laws and SEPHORA policies concerning apprehensions, search and seizure and the preservation of evidence.
- Prepare reports relative to any theft incidents, merchandise recoveries, accident investigations and audits.
- Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers.
- Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
- Provide new hire and continuous employee trainings to maintain store loss prevention awareness.
- Conduct store selfaudits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
- Assist store Leadership team with inventory preparation and process.
- Partner with stores and DLPM in the development and execution of shrinkage prevention plans.
EXPECTED SKILLS AND QUALIFICATIONS
- 1 year of asset protection/loss prevention experience in a retail environment.
- Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).
- Possess strong written, verbal, interviewing, listening and interpersonal communication skills.
- Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
- Proficiency in Windows, Word and Excel is desirable.
- A High School graduate or equivalent.
- Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.
- Availability to work at multiples locations within a market.
ADDITIONAL INFORMATION
Physical Requirements:
- Work in a fragrance filled environment.
- Lift and carry up to 50 pounds.
- Bend and stretch to stock shelves.
Owned by LVMH Moet Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora is highly regarded as a beauty trailblazer, thanks to its unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation.
Sephora stores - Sephora operates approximately 1,900 stores in 29 countries worldwide, with an expanding base of over 360 stores across North America.
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