Coordinator, Ticket Administration - Toronto, Canada - MLSE

MLSE

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential.

We are Canada's preeminent leader in delivering top quality sport and entertainment experiences and one of North America's leading providers of exceptional fan experiences.

We are the parent company of the National Hockey League's Toronto Maple Leafs, the National Basketball Association's Toronto Raptors, Major League Soccer's Toronto FC, the Canadian Football League's Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre.

We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club).

Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other.

Come be a part of the team.

Job Description:

As a valuable member of the Ticket Operations, Administration, and Reporting team, you will have a vital role in supporting Ticket Sales and Membership as well as, Finance, Legal, and Global Partnerships teams at MLSE.

Operationally, your role is to ensure events are built, managed, and reported accurately, single and season tickets are processed and distributed, and ticket inventory is managed according to controls; all while maintaining the privacy of account information for our fans.

You will provide exemplary customer service to all internal departments by answering questions pertaining to customer account information, pricing controls, and ticket management.

Responsibilities

Adopt values that are inclusive and contribute to a collaborative environment, including emphasizing teamwork and mutual respect
Contribute to an inspiring team environment with a culture of open communication
Administration and maintenance of Season Ticket Membership (STM) accounts
Execute Membership Renewals
Execution of event builds, including pricing, barcoding, and mobile ticket management as events are announced across multiple venues
Provide reporting for internal and external contacts on ticket inventory, sales, and renewals
Creating and maintaining invoices
Work in collaboration with internal teams to ensure manifests and maps are accurate
Support internal departments with ticketing requests and troubleshooting ticketing issues including ticket replacement, scanning issues, and refunds
Execute event day ticketing including inventory management, team order fulfillment, and post event settlement
Lead/supervise assigned event day ticket operations for all sports events across all owned/operated venues
Communicate effectively and efficiently with colleagues and management
Conduct oneself in a professional manner and take pride and ownership in the organization, its people, and the position while always maintaining confidentiality
Perform other related duties as assigned or requested by management
Ability to work evenings and weekends as required, including some holidays

Qualifications:

Knowledge of ticketing systems, particularly Archtics, is an asset
Proven experience in ticket operations is preferred
Above average knowledge of Microsoft Excel
Experience with running reports with the ability to filter and handle a large amount of information
Shown time management skills with an ability to meet shifting timelines and demands
Attention to detail is critical
Outstanding interpersonal, presentation, and communication skills
Motivated by team success while also being individually accountable
Accepting direction while also displaying a high level of initiative
Ability to grasp new technical concepts quickly and problem solve when necessary
Flexibility to travel between venues in Toronto and Mississauga and work evenings and weekends as required

Additional Information