Business Analyst City Clerks Office - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 36190

Job Category:
Policy, Planning & Research

Division & Section:
City Clerk's, City Clerk's Member Svcs & Prog Support

Work Location:
City Hall, 100 Queen Street West

Job Type & Duration:
Full-time, Temporary Vacancy (December 31, 2023)

Salary:
$3, $4, bi-weekly),

Wage Grade 6.5

Shift Information:
Monday to Friday, 35 hours per week

Affiliation:
Non-Union

Number of Positions Open: 1

Posting Period: 15-Mar-2023 to 29-Mar-2023

Job Summary:

To identify and implement opportunities to improve internal and external customer service delivery, capture business requirements, develop and maintain related processes and documentation, as well as conduct training in support of operations, project or system enhancement initiatives across the division related to the Transformation team.

Reports to:

Manager, Business Transformation & Strategic Support

Responsibilities:

Assesses information technology, data and systems, along with the needs and requirements of business units and identifies and evaluates feasibility of operations, policies, technology, information systems and management practices to improve service delivery.
Evaluates the efficiency and effectiveness of business and information systems and determines strategies by means of feasibility, assessment of risk, and costbenefit studies.
Assesses impact of technology on service delivery, resources, the business, and costs (including cost savings), and develops recommendations, including opportunities for maximizing technology and improving efficiency of business practices.
Applies reengineering concepts to promote business improvements through alternative, costeffective service delivery approaches.
Ensures a common understanding between business and technical areas involved in implementing changes and understanding the change from the client's perspective by documenting the results of the analysis and assessments through various methods such as data modeling, business process modeling, business object modeling, preparing option papers, detailed business requirements, use cases and user interface design.
Participates in multiple and concurrent crossorganizational projects and committees and contributes to successful project completion within budget and on time by providing leadership and expertise in business analysis and risk assessment, identifying risks and developing and recommending mitigation strategies.
Works closely with various stakeholders and partners to understand priorities and impact.
Develops and delivers presentations and training sessions tailored to specific stakeholder groups, e.g. conducting training sessions for staff in new business processes.
Conducts research on assigned projects, taking into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
Produces reports, prepares briefing notes, summaries, presentations and other printed materials, making recommendations on changes in business methods and processes
Contributes to the preparation of RFI/P/Qs and other formal project documentation.
Assists with the management of vendors and external contracts.
Travels to offsite locations.

Key Qualifications:

Postsecondary education in Information Management, Information Technology, Business / Public Administration or other discipline pertinent to the job function, or equivalent combination of education and experience. Having the Certification of Competency in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP) is an asset.
Demonstrated ability to perform system analysis, business analysis and manage small to medium scale projects and/or subprojects.
Considerable experience coordinating, supporting and facilitating the planning, execution and delivery of medium to large scale projects and change initiatives for IT solutions including, project activities and IT activities for systems, monitoring and tracking progress of deliverables and milestones, and communication of project status to stakeholders, based on the project's purpose and objectives.
Demonstrated experience documenting business requirements, business rules, identifying and documenting functional & nonfunctional requirements with supporting screen mockups and experience in process design techniques such as use cases, data and workflow modelling, swim lane diagrams, entity relationship diagrams, and activity diagrams.
Experience in leading and facilitating meetings or workshops for the purpose of gathering requirements and business process reviews/ reengineering sessions.

Must Also Have:

Experience with MS Office Suite including Visio, Word, Excel, and PowerPoint and other MS software or project and product management software e.g. MS Project and Jira and SharePoint.
Understanding of privacy, networking, security, access, and auditing and h