Customer Service Representative - Vaughan, Canada - Combined Metal Industries

Combined Metal Industries

Verified Company

Vaughan, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Transportation & Fleet - Customer Service Representative

Vaughan - Keele/Langstaff

Competitive Salary based upon experience

Did you know that 34,000+ Canadians are directly employed in the recycling industry? Interested in becoming part of Canada's workforce that's shaping our environment?

Here's what we do

Founded in Toronto in 1996, Combined Metal Industries (CMI) has quickly grown into a successful full-service metal recycling corporation.

CMI is recognized as a leading and innovative recycler and distributor of metal products, thanks to the efforts of a passionate and dedicated team who drive success every day.

CMI services a strong core customer base in Canada with a presence in all Ferrous and Non-Ferrous markets across North America.

As a leading partner to the Canadian manufacturing industry, CMI is transforming the Canadian marketplace with best-in-class environmental and quality management practices.

CMI sources and processes recycled ferrous and non-ferrous metals across North America to ensure they do not end up in a landfill or go to waste.

Our recycling stream ensures that all the ferrous and non-ferrous metals that enter our yards will create something new again

Job Summary:

We are looking for an organized and driven individual to join our Transportation & Fleet team.

In this role, you will receive required information from customers regarding the pickup of material and communicate the information to the dispatch department.

Key Responsibilities:

Ensure customers have an exceptional experience
Generate a run based on internal and external request
Review information on generated runs for accuracy
For same day requests, communicate with dispatch prior to confirming with customers
Contact customers with any changes or delays expected with material pickups as requested by dispatch
Respond to drivers who are presented with concerns at customer site
Provide and or coordinate resolutions with customers regarding concerns or complaints
Follow up with customers to ensure that resolution was satisfactory
Build credibility with customers
Liaise with external carriers to set up requests
Populate and maintain holiday schedules for customers/consumers to ensure efficiency in the team
Ensure we get tickets from external carriers and pass along to admin team for entry
Entering misc. transportation/maintenance charges
Keep relevant work instructions up to date with any changes
Assist with dispatch tasks
Maintain current external carrier rates that are relevant to runs being generated
Populate runs being created with applicable rate
Close runs when required ensuring times and rates are accurate
Assist with administration of bin tracking program and liaise with traders and dispatch to resolve any concerns
Assist transportation department with miscellaneous clerical tasks as requested
Prepare reports as requested
Back up Administrator
Any additional tasks as requested

Qualifications:

High School Graduate
Post secondary education is an asset
Previous experience in customer service or administration is an asset
Strong customer service skills
Strong English communication skills (written and verbal)
Intermediate computer skills with MS Word and Excel
Accurate keyboarding skills
Organized, detail oriented
Ability to multitask
Ability and desire to learn

A few super cool things about us / What we offer:

Competitive salary with an opportunity to realize a bonus based on performance
Excellent benefits
Performancebased salary increases
A great team to learn from and unlock growth and career opportunities
An inclusive, friendly and multicultural environment
Progressive and approachable leadership team focused on winning and continuous improvement
Brandnew state of the art recycling facility and offices in Vaughan (240,000 square feet)
Collaboration café
A commitment to your health and safety and those CMI impacts
Free CMI Academy webinars and workshops to accelerate your professional development
A chance to give back to the environment and contribute to sustainability

Are you already picturing yourself at CMI? We thought you might be Send us your resume and let us know how you would make an impact in this role.

We are Public Transit accessible CMI's brand new facility is located at Keele and Bowes Road in Concord.

A 20-minute bus ride from TTC Pioneer Village Subway Station in North York and a 10-15-minute bus ride from Rutherford GO Station in Vaughan.

Driving to work? We have ample on-site parking for employees.

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CMI is committed to providing reasonable accommodations for people with disabilities.

If you require accommodation, we will work with you to meet your needs in all stages of the hiring process.

INDHP