Service Desk Technicians - Markham, Canada - Parsons

Parsons

Verified Company

Markham, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

In a world of possibilities, pursue one with endless opportunities. Imagine Next

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.

Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

Responsibilities:

Level one technical troubleshooting
Diagnoses problems through conversations with the user community and resolves problems which fall within Client Services guidelines and escalates more complex problems to Tier 3 support personnel or vendors as necessary.
Must have a good customer service background.
Use of Ticketing tool
Account Management / Password reset.
Active listening and probing skills
Follow up with customers as needed to ensure any problems are resolved.
Ensure timely resolution of all incidents and service requests, meeting or exceeding service level agreements (SLAs)
Performs other responsibilities associated with this position as may be appropriate.
Documents, tracks, and monitors new and open Incidents until resolution or proper escalation.

Qualifications:

High school diploma (or equivalent)
6 months+ experience in a call center environment and/or 6 months experience in an IT roll and/or IT schooling or degree in IT
6 months+ experience customer service
Ability to multitask while staying focused in a fastpaced competitive environment.
Ability to think outside the box.
Must have residence with established reliable highspeed internet.
Must maintain a professional quiet working environment.
Ability to manage and prioritize incidents, requests, and tasks.
Knowledge of mobile devices
Strong problem analysis and problemsolving skills
Excellent written and verbal communication skills

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Critical Infrastructure team.

For more than 75 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world.

We work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure.

We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency.

Powered by our people, we provide the imagination necessary to support our customers' visions—and to help them see new possibilities.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle

The position may require a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief as required by customer requirements and some cases federal, state, provincial or local mandates.

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company's core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars Imagine next and join the Parsons quest—APPLY TODAY