Manager Tis Collaboration Services - Calgary, Canada - Enbridge

Enbridge

Verified Company

Calgary, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting End Date:
April 03, 2023

Employee Type:
Regular-Full time

Union/Non:
This is a non-union position

Do you have a passion for leadership with strong and diverse technical skills in Microsoft and CISCO products?#Joinourteam

What you will do:

Microsoft Collaboration Tools (eg. Exchange, Teams, SharePoint, Power Platform)
Telephone systems and CISCO Call Managers
Lead resolution of issues and risks associated with TIS Service Delivery outcomes and advancing where appropriate. Coordinating with Level 2, 3 and 4 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Work closely with the Service Desk vendor and the internal support team to develop SLAs, KPIs and the benchmarks to measure against.
Run key performance indicators and escalate to Tier 2 and Tier 3 to ensure goals are met.
Help the other TIS teams identify opportunities to improve their service and reliability of systems.
Establish a culture that focuses on elevating the internal user experience and increases employee engagement through ease-of-use technology.

Who you are:

You have 8+ years TIS experience with a heavy focus on Content Management and Productivity tools.
You bring strong analytic and problemsolving skills across a variety of enterprise technologies.
You have experience managing/leading teams in geographical dispersed locations.
ITIL certification, MCSA, other relevant certifications, and a working knowledge of ServiceNow are an asset.
You have knowledge on Records Management fundamentals and eDiscovery.
Basic understanding of Azure/VMware/Windows/Database's/Software development and asset

Flex-Work

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members.

Enbridge's Flex-Work (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays.

Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid

Diversity and inclusion are important to us. Enbridge is an

Equal Opportunity and Affirmative Action Employer

We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.